Your Digital Media Has Never Looked So Good

 
EddieOrtiz
Topic Author
Posts: 4
Joined: Fri Jan 11, 2019 8:33 pm

Roku Ultra can not load movies, others yes

Sat Jan 12, 2019 8:21 am

I have a Roku Ultra with this problem. I contacted Roku's Customer Service and they still do not know what's going on. Watching the forum I see that I am not alone. Only movies, with series of the 60s and live news tv no problem, only movies, I have good internet signal. I press play and no load, returns to play. It seems to be with  licence problems or fabric configuration with this model with movies but the problem persists and Roku nothing said. Two cases in this forums with the same problem.  I live in PR, I  have excellent internet signal.  Please, excuse my English.
 
User avatar
jeffrok
** Valued Community Member **
Posts: 5231
Joined: Sun Nov 30, 2008 4:51 pm
Location: Milwaukee, WI
Contact:

Re: Roku Ultra can not load movies, others yes

Sat Jan 12, 2019 8:35 am

Your English is fine!

It could be a problem with your region. Is it all channels that don't allow you to watch movies, or just some? Ate you using any kind of VPN? Have you tried changing DNS addresses in your router to the Google DNS?

Primary 8.8.8.8
Secondary 8.8.4.4

Does that help?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
EddieOrtiz
Topic Author
Posts: 4
Joined: Fri Jan 11, 2019 8:33 pm

Re: Roku Ultra can not load movies, others yes

Sat Jan 12, 2019 9:19 pm

I think more about what you mention, a problem of region or licensing of these films, but Roku does not say anything about it and I think they are the right ones to guide me. If that's the case, I'll forget about it since I can not do anything. I have the DNSJumper program that you can configure different DNS that exist including Google, but I do not see any difference. The matter is very confusing, some things can be seen, others can not.
 
EddieOrtiz
Topic Author
Posts: 4
Joined: Fri Jan 11, 2019 8:33 pm

Re: Roku Ultra can not load movies, others yes

Sat Jan 12, 2019 9:24 pm

Excuse me, I am not have VPN, and use Google DNS. Y experiment with others and I did not have positive results. Movies can not load. The mayority of TV series yes, only two can not load. Live Programs, News, etc no problems.

Who is online

Users browsing this forum: No registered users and 18 guests