Your Digital Media Has Never Looked So Good

 
jcdrisco
Posts: 2
Joined: Sun May 19, 2019 10:33 am

Re: MLB TV not working

Sun May 19, 2019 5:15 pm

Wrote MLB.TV too. They replied that problem was fixed, and it indeed seems to be.
 
User avatar
RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: MLB TV not working

Tue May 21, 2019 10:48 am

Thanks for letting us know about the issue! 

We've reached out to share this feedback with the channel provider. 

I'd recommend contacting MLB support directly to follow up and request further assistance. You can reach them here: http://www.mlb.com/mlbtv/help-center/contact-us.jsp

Thanks,
Tanner
Tanner D.
Roku Community Manager
 
slp
Posts: 3
Joined: Fri May 24, 2019 12:12 pm

Re: MLB TV not working

Fri May 24, 2019 12:27 pm

Same problem as others. MLBTV app works fine on other devices but not with roku. Error message pops up randomly "this stream is temporarily unavailable. both home and away feeds are available to mlbtv subscribers." Behind this message, the video continues to stream after a brief interruption.

The screen forces you to select OK then it's back to the menu. Definitely a roku issue.
 
Bacon
Posts: 442
Joined: Fri Nov 01, 2013 6:48 am

Re: MLB TV not working

Fri May 24, 2019 1:59 pm

Currently working fine for me on my 2016 Premiere +.
 
slp
Posts: 3
Joined: Fri May 24, 2019 12:12 pm

Re: MLB TV not working

Fri May 24, 2019 2:45 pm

Update: I have used roku with both wired and wireless and the interruption occurs with both, but not on other streaming services, only with mlb. 
 
slp
Posts: 3
Joined: Fri May 24, 2019 12:12 pm

Re: MLB TV not working

Fri May 24, 2019 3:15 pm

Update 2: Tried to watch an archived game, got same results.
 
gjj
Posts: 2
Joined: Mon Aug 05, 2019 6:01 pm

Re: MLB TV not working

Mon Aug 05, 2019 6:08 pm

Here too. What I am getting is after the game goes to commercial, when it comes back, I get the "this stream is temporarily....blah, blah....."
I hit OK get back to main menu, restart the game and it's back. Rinse and repeat. For days now. Rebooted Roku. No help. Netflix, Amazon, etc all no issue.
I will reset my whole network soon to see if that helps.
 
User avatar
RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: MLB TV not working

Tue Aug 06, 2019 11:53 am

@gjj

Thanks for the note. A couple questions here: 

- Which model of Roku device are you using? 
- Which specific sport & game or event were you trying to watch when you observe this behavior?  
- Have you contacted MLB support yet to report the content issue in their channel? 


Thanks,
Tanner
Tanner D.
Roku Community Manager
 
User avatar
makaiguy
Posts: 147
Joined: Sat Mar 21, 2015 3:29 pm

Re: MLB TV not working

Tue Aug 06, 2019 3:07 pm

FWIW, this problem apparently is not universal.  I watch games almost daily and have never experienced it.  This may make it difficult for Roku and/or MLB engineers to track the problem down.

My particulars:

Roku3 4200X
Roku software ver  9.1.0, build 4111-04
Connected via 2.4GHz wifi

MLB.TV ver 6.1, build 2019040801
Roku 3, 4200X, Ser 4124C7087583, wifi connected - Samsung UN55ES6100
 
gjj
Posts: 2
Joined: Mon Aug 05, 2019 6:01 pm

Re: MLB TV not working

Tue Aug 06, 2019 7:03 pm

RokuTannerD wrote:
@gjj

Thanks for the note. A couple questions here: 

- Which model of Roku device are you using? 
- Which specific sport & game or event were you trying to watch when you observe this behavior?  
- Have you contacted MLB support yet to report the content issue in their channel? 


Thanks,
Tanner

Roku Ultra
Yankees only subscription on MLB
No MLB contact yet as I want to reset my net first so they can't say it's that (it's not)
It really is only when it goes to commercial. When it shows the MLB message "Commercial Break In Progress" the issue does not occur upon return to game.

Thanks.
 
Iwatchmlb
Posts: 1
Joined: Thu Aug 15, 2019 5:07 pm

Re: MLB TV not working

Thu Aug 15, 2019 5:11 pm

Roku 4K
EVERY commercial break I get a message that says “This stream is temporarily unavailable, please try again. Both home and away feed are available to MLB.TV subscribers.”
Restarting the stream works until the next commercial break.

Have uninstalled and reinstalled and rebooted. Nothing works.

Any other suggestions?
 
Steveo68
Posts: 1
Joined: Fri Aug 16, 2019 6:39 pm

Re: MLB TV not working

Fri Aug 16, 2019 6:43 pm

Same problem here, every commercial. Did remove app, restart, install app, didn't help at all. Very frustrating to have to restart each game 20+ times.
 
User avatar
RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: MLB TV not working

Mon Aug 19, 2019 11:32 am

Thanks for letting us know what you're seeing. 

Have you contacted MLB support yet to report the issue you're seeing inside their channel on the Roku platform, and request additional assistance? You can reach MLB support here: http://www.mlb.com/mlbtv/help-center/contact-us.jsp

Feel free to send me a private message with your Roku account email address, the serial number of your Roku device from Settings>System>About, along with the specific sport/game/event/content that you were trying to watch when you encountered the issue. I can also help pass it along to the channel directly. 


Thanks,
Tanner
Tanner D.
Roku Community Manager

Who is online

Users browsing this forum: No registered users and 35 guests