Hi all; thanks for all the replies.
, this is
, in-fact, an official Roku forum; didn't know that
Throughout the years, I've discovered many forums of products that are not officially sanctioned by the company itself, but, rather, are more of a "fan-based" thing; but, you can still get some really good tips, tricks, & pointers from them (and sometimes, almost better that official tech support!!
And yes, I've discovered that Roku 1st Level Tech Support leaves something to be desired. And what I'm about to say is not meant to be a "bragging thing", but more a statement of fact to give this some context: I used to work in the education field, and, have taught language arts. And not that a person has to be a language arts major to notice this, but, I noticed in the reply I received from Roku Tech support that the language, grammar, syntax, etc., was very broken & choppy; I don't think English was their first language.
Per your request on the info for my Roku device: I went into Settings/ System/ About; I did not see a listing for what you asked below, I did not see "Firmware". But here's what I did find:
- Model # 466OX - Roku Ultra
- Software version 9.00; build 4114-46
I tried some searching around within Settings but could find no listing of the word "Firmware"; if you know where it is, could you steer me in the right direction?
Now: my issue....the problem I'm having.
First, to give this a little context, I have a Sony "Smart" Blu-ray player, model BDP-S6700. Since it's a "Smart" device, besides using it to play Blu-ray discs, I also used it to stream video content from my Windows 10 PC to the Blu-ray player (and also subscription services such as Netflix, Hulu, etc.), and then watch this video from the my PC onto my HD television (the TV is an LG, model 42CS570; it's not a "Smart" TV, so hence the reason I used the Blu-ray player or the Roku device).
Well, I hardly ever watch Blu-ray discs anymore, and, occasionally this Sony Blu-ray player would flake out on me as far as wireless connectivity; it would even "freeze up" on occasion, and the only way to unfreeze it would be to unplug it from its AC power source (pushing the power button was not effective).
So, I thought I'd invest in Roku's Ultra device; I could use it with my subscription services, plus stream content from my PC.
The specific issue I had was streaming an .mkv file from my PC to the Roku device. The video would show up (sharp & clear!), but there was no sound (as if it was muted).
From some searching I did on these forums, I found out I was not the only one experiencing this issue (.mkv file playback/ audio issue). But I don't think I came across a definitive answer/ solution.
One of the questions that Roku support asked me was what was the audio codec in this .mkv file; it's DTS Audio (dts ).
If I go into the Roku's Settings/ Audio, instead of Auto-Select, you can specifically choose DTS; I tried this, but the .mkv's file still only plays video, no audio.
As a test, I did this: I used the Sony Blu-ray player and streamed the .mkv file on my PC; the file played both video & audio with no issue (so yes, the Blu-ray player and my TV can playback the audio codec from the .mkv file).
I turned off the Blu-ray player, went to my Roku player, and navigated my way to the same
.mkv file that had just played successfully through the Blu-ray player; video....no audio.
So, the last thing I wrote to Roku tech support (of which I am still awaiting a reply) is this:
- My TV (LG, model 42CS570) and my Blu-ray player (Sony, model BDP-S6700, a model that is 3+ years old now
) can stream an .mkv video file from my Windows 10 computer with its built-in DLNA server with no problem with video and audio playback; your Roku Ultra device cannot: why not? Can't this be fixed by either a software (or firmware??) update through the Roku Ultra device's wireless connection through my Wi-Fi signal?
And when you go to this link: https://support.roku.com/article/208754908-how-do-i-use-roku-media-player-to-play-my-videos-music-and-photos-
...it lists Supported Media File types, which includes:
- Video – H.264/AVC (.MKV
, .MP4, .MOV)
- Audio - DTS
, .MP4, .MOV,.DTS
So.....what's the problem? It's pretty much spelled out on their web site that these video AND
audio types are
I gave some pretty detailed info here; anybody know what's going on?
How is it a 3+ year old Smart Blu-ray player (and a TV that's even older) play back an .mkv file, both video & audio, properly.....and yet a Roku Ultra device which is pretty much brand new (purchased it in December of 2018) cannot?
Thanks for any help;