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40 below summer
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Joined: Fri Feb 22, 2019 10:23 am

Just bought roku stick and its not working.help!

Fri Feb 22, 2019 10:33 am

Just bought a brand new roku streaming stick, plugged it in, started up, was typing in my wifi password and it froze and reset.

Now it just shows the bouncing roku logo. Tried unplugging it and holding down the reset button.

What else is there to do? Or am I out of luck with this.
 
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atc98092
Posts: 3882
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Just bought roku stick and its not working.help!

Fri Feb 22, 2019 11:47 am

How long did you hold the reset button? To completely reset to factory shipped condition, you have to hold it a minimum of 30 seconds, and not one second less. Don't pay attention to anything that happens on the screen while you're holding the button. You have to hold it for 30 seconds at the minimum. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
renojim
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Joined: Mon Feb 15, 2010 1:35 pm

Re: Just bought roku stick and its not working.help!

Fri Feb 22, 2019 2:47 pm

How are you powering the stick?

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