This option exists on the Roku 3 in the Wireless Secret Screen. It's an option to disable Interference. But, does not exist in the Roku Ultra. My only option to completely prevent issues on my wireless network right now is to unplug the power for my Roku Ultra. Here are all the details and everything I've tried:
I was experiencing trouble with my wireless network. And, while scanning the local channels, I noticed for any Roku device, there's a corresponding Roku-Direct-XXXXXXXXX being broadcast over the same channel that my wireless router is using. I looked up what this is for, and appears to be for the Enhanced remote to work with the Roku.
Seeing that, I thought the most obvious solution might be changing the channel that my wireless router is using. I looked up how to do that, logged into my wireless router, and was able to successfully change the channel that it's broadcasting over. I did some tests, and realized the issue wasn't resolved. I was able to confirm this by performing another scan for wireless networks, and the noticeable drop in wireless network performance. The Roku is following my wireless router channel around.
After doing more research, I saw that other people had success disabling an option in a hidden menu. The option is called "Interference", and to get to that option, one must press Home five times, then press FF, Play, Rewind, Play, FF. Then, select Wireless Secret Screen. Then, select Interference. Then, the option was either "None" or "Disable". I completed the steps, performed a scan on the wireless network again, and saw that my Roku 3 is no longer following around the channel my wireless router is using and harassing it.
However, when I attempt to do the same on my Roku Ultra, the option is missing. Some more research, and I found a 4 month old post
on reddit of another user seeing (or, not seeing) the same thing as me. I searched through Roku documentation and couldn't find any mention of the option being there or not.
I'm not a fan of contacting a company for support typically. But, this one was bugging me due to the degraded network performance I was experiencing. So, I begrudgingly called up Roku technical support. After a bit of explaining the above information to the agent, some speculation between us was had on why the option wasn't there. I was able to describe why my Roku 3 wasn't causing issues anymore. And, which menu I do have access to in the Roku 3, etc. After going through the steps to reach the menu and having him select the appropriate sub-menus, the agent was able to confirm he had the same options missing from the local Roku Ultra test device they have on location.
I explained that I REALLY like my Roku, and would like to not switch to something else because of this. But, as much as I love it, I obviously couldn't continue with WiFi issues. The agent consulted with 3 supervisors, and they all said the feature didn't exist in the Roku Ultra (which we already knew), and that it isn't possible to disable Interference anymore. That was disappointing. The agent consulted with a "Senior Executive" as the last hope.
The agent came back stating that the "Senior Executive" stated to use a lower channel. They stated "31" or "43". I didn't see either as an option for the 5GHz range in my wireless router. So, I selected the closest one, 36. Saved the setting, waited for the wireless router to kick me off and refresh the signal, etc. When it came back up, a quick scan didn't show the Roku Ultra broadcasting over the new channel. I thought we had solved it! The agent and I had a quick chat, and we ended the call.
Unfortunately, a few minutes later, the Roku Ultra did manage to find the new channel the wireless router was broadcasting on, and it moved right over to broadcasting over top of it again! I can't bring myself to calling back after all the resistance my inquiries were met with.
Is the Interference setting truly no longer going to be an option? Does anyone else know of another way to get the Roku Ultra from broadcasting over top of my wireless router? The agent didn't really have another option for me outside of what I've outlined above. Am I out of luck unless I find a used Roku 3 I can buy? I was hoping to retain my 4K. I may have to move to an Apple TV or something else. This makes my network crawl sometimes...