I'm going to talk to my Costco friends in corporate. I'm yalso going to write the board of directors and the CEO and let them know this is a terrible product to carry.
I'll wait a bit until I get some tech support to see if this truly is not fixable.
Can someone from Roku get back to me?
I replied to your comment previously requesting additional information, and have not received a private message with your details. Please feel free to follow up via private message with your Roku account email address, the serial number of your Roku TV, the specific make/model of A/V receiver or soundbar you are using, and more information about the exact issue you are encountering, the content you are playing etc. We'd be happy to continue assisting you from there!
If you haven't already, we would also recommend contacting the manufacturer of your TV directly for additional support and warranty resources. You can reach TCL support here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question
Thanks for reaching out. These reports and the specific scenarios that can cause this type of issue vary widely. It can relate to a variety of factors from your home A/V setup or settings, to the specific streaming service you are watching, to content-related issues, etc. Given this, there isn't necessarily a single solution to post, or we'd certainly do so.
What we can do is help gather more information about your device setup and A/V equipment, your current settings and configuration, and specific examples of channels/content where you experience an issue, provide additional troubleshooting steps to see if we can help resolve the issue you're experiencing, and share feedback with our team to continue looking into this.
Please feel free to send me a PM with the information requested in the thread above, and I'd be happy to see how we can assist you further.
Roku Community Manager