Your Digital Media Has Never Looked So Good

 
plutonashfan
Posts: 9
Joined: Thu Jan 10, 2019 6:53 pm

Re: TCL 55R615 Audio Delay

Mon Aug 12, 2019 3:38 pm

msj wrote:
@starl1te

You’ve nailed it, and explained it well.

Bottom line: Roku TVs are incapable of outputting synced multichannel audio.

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plutonashfan
Posts: 9
Joined: Thu Jan 10, 2019 6:53 pm

Re: TCL 55R615 Audio Delay

Mon Aug 12, 2019 4:10 pm

starl1te wrote:
this is a universal issue that's been around for about 2 years now. There are workarounds on streaming devices, but it's a disaster on Roku TVs - since pretty much everyone investing in a 4K smart TV will be using an external sound device and not the 10 watt built in speakers. It's mindboggling that Roku hasn't fixed this, while pushing numerous brands of Roku TVs onto unsuspecting customers.

Basically sound output from Roku TV to ANY sound device (AV receiver, soundbar, anything) via HDMI ARC or SPDIF (optical) will result in this 150ms delay. The sync problems are even worse with DTS passthrough, at 500ms and higher thus unwatchable. there is no workaround. if you enable both built-in speakers and external, you can hear the echo and menu navigation double-clicks.

All these issues go away if you plug in your streaming device directly into AV receiver / soundbar. it's like that yo dawg meme, you have to plug your roku into your roku.

to summarize, anything plugged directly into the TV (or the built in Roku) then output to external speakers via ARC or optical will be delayed.

I solved this by completely ignoring the built in Roku of my Roku TV and.... buying a streaming Roku to plug into my receiver. sync (including DTS) is perfect that way, at least for now. like i mentioned, there's been like a dozen different sync issues introduced by various firmware updates, so I'm expecting more in the future.

Buying a Roku TV was a tremendous mistake.

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On one of the many, MANY other threads about this topic, several other posters said the problem was specifically introduced when they integrated their crappy wireless speakers that no one buys, into the software patches. If this true or not I don't know? I brought the TV when it was on version 8 so if anyone that had version 7 could speak-up and a AVR that would great. It's crazy that people have to buy android boxes, other Rokus. and expensive HDMI switches with optical outs to get work-arounds.
 
captainslog
Posts: 2
Joined: Sat Aug 10, 2019 4:43 pm

Re: TCL 55R615 Audio Delay

Tue Aug 13, 2019 4:13 pm

I'm going to talk to my Costco friends in corporate. I'm yalso going to write the board of directors and the CEO and let them know this is a terrible product to carry.

I'll wait a bit until I get some tech support to see if this truly is not fixable.

Can someone from Roku get back to me?
 
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RokuTannerD
Posts: 635
Joined: Tue Mar 20, 2018 2:37 pm

Re: TCL 55R615 Audio Delay

Tue Aug 13, 2019 4:56 pm

captainslog wrote:
I'm going to talk to my Costco friends in corporate. I'm yalso going to write the board of directors and the CEO and let them know this is a terrible product to carry.

I'll wait a bit until I get some tech support to see if this truly is not fixable.

Can someone from Roku get back to me?

@captainslog 

I replied to your comment previously requesting additional information, and have not received a private message with your details. Please feel free to follow up via private message with your Roku account email address, the serial number of your Roku TV, the specific make/model of A/V receiver or soundbar you are using, and more information about the exact issue you are encountering, the content you are playing etc. We'd be happy to continue assisting you from there!

If you haven't already, we would also recommend contacting the manufacturer of your TV directly for additional support and warranty resources. You can reach TCL support here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question
Thanks,
Tanner

Previous response: 

@captainslog 


Thanks for reaching out. These reports and the specific scenarios that can cause this type of issue vary widely. It can relate to a variety of factors from your home A/V setup or settings, to the specific streaming service you are watching, to content-related issues, etc. Given this, there isn't necessarily a single solution to post, or we'd certainly do so. 

What we can do is help gather more information about your device setup and A/V equipment, your current settings and configuration, and specific examples of channels/content where you experience an issue, provide additional troubleshooting steps to see if we can help resolve the issue you're experiencing, and share feedback with our team to continue looking into this. 

Please feel free to send me a PM with the information requested in the thread above, and I'd be happy to see how we can assist you further. 


Thanks,
Tanner
Tanner D.
Roku Community Manager

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