The remote for my Roku quit working.  The remote I have is a RC12.  I've tried all the internet fixes (batteries, repairing, shutting down everything and restarting, etc.) but it just doen't work.  Right now I'm using my IPhone as a remote but I'd rather just buy a new remote.  I understand the RC12 is RF and most of the available replacements seem to be IR.  Can someone recommend a good source for a replacement that isn't shipped from China?  

I believe the Voice Remote #2 on this page is compatible with your roku

https://www.roku.com/accessories

Thanks for the note. We don't currently offer a supported replacement remote for that device (Streaming Stick model 3500) on our accessories page.

If you are in need of a replacement remote, please reach out to our team at https://support.roku.com/contactus and use the contact us form to inquire about this order related issue and they can assist you with additional options. 

Thanks,
Tanner

ROKU solved my problem by providing a new 3600X with a new remote.  All is well.  Thanks ROKU!

I am having this same issue and cannot find any place on the support page to get help with this issue. Can someone please direct me to exactly where I can go to resolve this issue?

Hi Matt, 

I replied to your PM. We'll help get you in touch with our support team for further assistance. 

Feel free to review additional options for contacting support at: https://support.roku.com/contactus

Thanks,
Tanner

HELP! I also need a replacement remote for the 3500X. Where did roku send you to find one? All I can find are junk ones on amazon. please help roku!

@petersattler

Thanks for the note. We don't currently offer a replacement remote for that model of Roku Streaming Stick. You might check out the free Roku mobile app as an alternate option. It has remote control ability built right in. See more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-roku-mobile-app-

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Tanner

I'm surprised that the Roku 3600 remote doesn't work with the Roku 3500. Same technology, no?

The current replacement remote (AL-2) available for model 3600 is not officially supported for use with the model 3500. 

Put simply, the model 3600 is entirely different, newer hardware than the former model. 


Thanks,
Tanner

Sorry, I should've clarified.. the sticks are different hardware, but isn't the technology used to communicate remote -> stick the same (wifi direct?), or do the newer remotes "speak" differently?

Help! My I have lost my roku 3500x remote! I was using my phone and the roku app for the longest time but then moved and my roku stick is still attached to the old WiFi so I can’t reset it. I tried doing the contact us online but never get to answer that actually allows me to write my question. Does anyone have any suggestions?

Set your new WiFi up just like the old WiFi - same SSID and password. The stick should connect and you can use the remote app again.

-JT

Help, I also lost my remotes to both my roku model 3500x and I desperately need the remotes. I’ve clicked on all the support but none has been working!! I’ve even tried the mobile app but there not on the same WiFi network! Please help!

jeffrok wrote:

I'm surprised that the Roku 3600 remote doesn't work with the Roku 3500. Same technology, no?

No it is not, and this is why Roku needs to provide documentation on which devices are no longer supported, a list of remotes for devices and which are NLA or unsupported.
It's independent of any need to know which version of windows someone is running, we all can adapt with or without Roku, I was doing fine before Roku arrived on the scene and will continue to do so after Roku has long gone.
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