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RokuTannerD
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Re: Replacement remote for 3500X streaming stick

Tue Aug 20, 2019 9:55 am

@Tivoburkee

Just wanted to add a little clarification here. 

IR functionality for Roku player commands is not a feature of the 'Roku Voice Remote' for Streaming Sticks. The IR functionality is only set up to be able to control TV power and volume. 

The 'Roku Enhanced Voice Remote' (sold with the current Roku Ultra) does include dual IR/RF functionality for Roku player commands, and would work as you mentioned previously. 

You can check out all of our replacement remote options at: https://www.roku.com/products/accessories/


Thanks,
Tanner
Tanner D.
Roku Community Manager
 
Jagarza91
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Re: Replacement remote for 3500X streaming stick

Thu Aug 22, 2019 11:14 am

Having the same problem. I go through the support page to find a replacement remote and it's no help. Is there one online I can purchase. My remote just stopped working replaced the batteries and nothing. Tried pairing it but the light won't even turn green. The remote just stopped. Please help
 
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jeffrok
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Re: Replacement remote for 3500X streaming stick

Thu Aug 22, 2019 11:52 am

Jagarza91 wrote:
Having the same problem. I go through the support page to find a replacement remote and it's no help. Is there one online I can purchase. My remote just stopped working replaced the batteries and nothing. Tried pairing it but the light won't even turn green. The remote just stopped. Please help


What model do you have? This thread was started with the 3500x model in mind, but you didn't mention the model of yours.

If it IS a 3500x, you'll see in the thread that they no longer make a replacement remote for it.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
Jagarza91
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Re: Replacement remote for 3500X streaming stick

Thu Aug 22, 2019 12:08 pm

Yes its model number 3500X
 
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jeffrok
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Re: Replacement remote for 3500X streaming stick

Thu Aug 22, 2019 12:24 pm

Jagarza91 wrote:
Yes its model number 3500X


Read thru this whole thread.. there are some good suggestions.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
skylux8
Posts: 1
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Re: Replacement remote for 3500X streaming stick

Sun Sep 01, 2019 1:28 pm

So like many other people, my 3500x remote will not pair at all. The light will not flash. I have followed each of the different tips provided to no avail. It is very annoying that someone can have a gadget that works but cannot be used because a remote will not function anymore. The remote has not been heavily used at all so it's astonishing how it would just decide to die from the blue. The most annoying thing is that there is basically no way of connecting the stick to the network without the remote. You'd think that in the 21st century, it would be possible to connect this gadget to the internet without requiring a physical remote. Even more perplexing is the fact that some people suggest one should just buy another stick. That is besides the point. So in short, I'm stuck with a streaming device that I cannot use even though I have money to buy another remote since the remotes are no longer available. 
 
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RokuDanny-R
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Re: Replacement remote for 3500X streaming stick

Tue Sep 03, 2019 9:20 am

@skylux8

Thanks letting us know about the issue that you are experiencing. 

We don't currently offer a replacement remote for that model of Roku Streaming Stick. You might check out the free Roku mobile app as an alternate option. It has remote control ability built right in. See more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-roku-mobile-app-

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
Roku Forum Moderator
 
Chicken
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Re: Replacement remote for 3500X streaming stick

Tue Sep 03, 2019 6:48 pm

Tivoburkee wrote:
Chicken wrote:
rsrn wrote:
RokuTannerD wrote:
@rsrn

Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/208755708-how-do-i-resolve-problems-with-my-roku-enhanced-point-anywhere-remote-

Namely, taking out the old batteries, rebooting your Roku device, then inserting new batteries usually helps. If the additional steps noted in the article don't help resolve the issue, you can:

1. Try using the free Roku Mobile app to control your Streaming Stick: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-roku-mobile-app-

or 

2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick

Let us know if you need any additional help from there! 


Cheers,
Tanner

Hi, I already tried all the methods and none works. I need to buy a replacement, Solucionado

The 3600 stick and the 3800 sticks I have all will operate using the same 3800 stick remote, it's an enhanced remote with volume control and off button for TV and Roku voice search.  So you can buy a new 3800 stick with a remote and use that same remote with your 3600, or just buy the remote for the 3800.
The Ultra Roku remotes might still be infrared (IR), I don't know.  The stick remotes are RF(wifi) with an IR blaster for the TV on/off/volume.

Actually the 3800 remote would control a roku ultra via IR for all commands if the 3800 was disconnected. I guess its by product of having any IR on board. Its wifi when the stick is powered, but unplug the power the remote switches to IR for all commands.

Thanks, that's very interesting and potentially useful info.  I'm sure someone will need this at some point, maybe me.
 
david82
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Re: Replacement remote for 3500X streaming stick

Fri Sep 13, 2019 7:19 pm

Remote stopped working for 3500X Streaming stick, I am unable to find a replacement... What I do?
 
 
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jeffrok
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Re: Replacement remote for 3500X streaming stick

Sat Sep 14, 2019 7:16 am

Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
Tivoburkee
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Re: Replacement remote for 3500X streaming stick

Sat Sep 14, 2019 9:09 am

jeffrok wrote:
Tivoburkee wrote:


That won't work with a Roku Stick of any kind, let alone a 3500x. They need RF to work.

WRONG!! See the pairing key in the battery compartment of each ad, and those are model #s included with 3500 sticks.
 
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jeffrok
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Re: Replacement remote for 3500X streaming stick

Sat Sep 14, 2019 10:28 am

Tivoburkee wrote:
jeffrok wrote:
Tivoburkee wrote:


That won't work with a Roku Stick of any kind, let alone a 3500x. They need RF to work.

WRONG!! See the pairing key in the battery compartment of each ad, and those are model #s included with 3500 sticks.


I'll take your word, and I stand corrected then!
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
estrode154
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Re: Replacement remote for 3500X streaming stick

Mon Sep 16, 2019 9:58 am

Good Afternoon,

I also have the 3500 model (purple) streaming stick for which the remote no longer works.  I had been using the app on my phone to control the stick, but after a power outage at home, the stick no longer connects to my internet, so the app can no longer find my device.
 
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RokuDanny-R
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Re: Replacement remote for 3500X streaming stick

Mon Sep 16, 2019 10:24 am

@estrode154

Thanks letting us know about the issue that you are experiencing. 

We don't currently offer a replacement remote for the model 3500 Roku Streaming Stick.

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
Roku Forum Moderator

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