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Burr
Posts: 1
Joined: Mon Sep 02, 2019 1:46 pm

Re: Battery Life on Remote

Tue Sep 03, 2019 9:33 am

After using my Roku Streaming Stick Plus about a month, it stopped working and I replaced the batteries.  Now I have to replace the batteries almost every day.  I am returning the unit for replacement but feel this problem may well be in the replacement unit also.  The problem/s I feel are serious enough to warrant further attention.  I have cut the cord and depend on the stick working.  The way it works now will force me to find other options than Roku.

I do not use a headset.  
The Model -- 3810R
Serial # -- YHOOCX252351
Software -- 9.1.0
Build -- 4111-50
Device ID - C1395C252351

FYI, I have 2 Roku Streaming Stick Plus.  They were purchased a few days apart.  One would not get the remote to function and I returned it for replacement after many hours of research and trying different sequences, etc.  The replacement worked fine, loaded with no problem.  But now, I have the short battery life and having to unplug the stick and re-pair.  Hope the replacement works.
The other stick is working OK but doesn't get much use.  It is Model 3810X, Software version 9.1.0, Build 4919-50, Device ID C13963702136, serial # YHOO3G702136.
 
User avatar
RokuDanny-R
Posts: 147
Joined: Mon Apr 15, 2019 3:42 pm

Re: Battery Life on Remote

Tue Sep 03, 2019 10:24 am

@Burr

Thanks for letting us know about the issue that you are experiencing.

Please feel free to send me a PM with your Roku account email address and your Roku device's (that you're having the issue with) serial number from Settings>System>About. I'll have our support team reach out to see what other options we can help provide. 

Thanks,
Danny
Roku Forum Moderator
 
tlbj6142
Posts: 1
Joined: Mon Sep 09, 2019 7:25 am

Re: Battery Life on Remote

Mon Sep 09, 2019 5:52 pm

I'm having the same issue, battery last maybe a week...

Remote Firmware: 2.01.19.108
Model: RC127

Device Model: 3800X
Serial Number: YF0082657042
Software Version: 9.1.0 build 4919-55
Device ID: CT38C8657042
 
User avatar
RokuDanny-R
Posts: 147
Joined: Mon Apr 15, 2019 3:42 pm

Re: Battery Life on Remote

Tue Sep 10, 2019 9:45 am

@tlbj6142

Thanks for letting us know about the issue that you are experiencing.

Please feel free to send me a PM with your Roku account email address and your Roku device's (that you're having the issue with) serial number from Settings>System>About. I'll have our support team reach out to see what other options we can help provide. 

Thanks,
Danny
Roku Forum Moderator

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