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geegecko
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Posts: 3
Joined: Thu May 25, 2017 4:13 pm

NatGeo restart fails with endofplayback message

Thu May 16, 2019 7:02 am

Roku 4 Modell 4400X
Software Version 9.0.0 Build 4142-17

NatGeo channel restarts will fail eventually (after 20-30 minutes) with a end of playback message. There is a button titled Endof Playbackbutton; audio will continue. This occurs consistently. I have updated the software; re-validated the login, removed the channel and reinstalled to no avail. The only thing I have not done is perform a factory restore on the Roku device and I really don't want to do that because of the number of channels that would have to be reinstalled.

I have no such issues with NatGeo on a Fire stick on the same network.

Has anyone else had the same issue?

Thank you.
 
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makaiguy
Posts: 146
Joined: Sat Mar 21, 2015 3:29 pm

Re: NatGeo restart fails with endofplayback message

Thu May 16, 2019 8:52 am

Have not seen this here.  When reinstalling, have you reset the Roku between uninstalling and reinstalling NatGeo?  This step is necessary to make sure all vestiges of the channel/app are purged from memory before reinstalling.
Roku 3, 4200X, Ser 4124C7087583, wifi connected - Samsung UN55ES6100
 
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atc98092
Posts: 3875
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: NatGeo restart fails with endofplayback message

Thu May 16, 2019 1:11 pm

makaiguy wrote:
Have not seen this here.  When reinstalling, have you reset the Roku between uninstalling and reinstalling NatGeo?  This step is necessary to make sure all vestiges of the channel/app are purged from memory before reinstalling.

Reboot, not reset. There's a difference...  :D
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
geegecko
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Posts: 3
Joined: Thu May 25, 2017 4:13 pm

Re: NatGeo restart fails with endofplayback message

Fri May 17, 2019 8:23 am

Thanks for the reply. 

When reinstalling, have you reset the Roku between uninstalling and reinstalling NatGeo? 

Yes; event still occurs. Just removed, restarted, and reinstalled. No change.
 
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makaiguy
Posts: 146
Joined: Sat Mar 21, 2015 3:29 pm

Re: NatGeo restart fails with endofplayback message

Fri May 17, 2019 4:26 pm

I've always found a reset did the job, but per the post above yours, try a full reboot between uninstalling and reinstalling.  Unplug the Roku for 30 seconds or so then plug back in. [typo fixed]
Last edited by makaiguy on Sun Jun 09, 2019 9:56 am, edited 1 time in total.
Roku 3, 4200X, Ser 4124C7087583, wifi connected - Samsung UN55ES6100
 
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RokuTannerD
Posts: 694
Joined: Tue Mar 20, 2018 2:37 pm

Re: NatGeo restart fails with endofplayback message

Tue May 21, 2019 10:07 am

Thanks for the note here. Which specific show (season/episode) are you trying to watch when you encounter this issue? Does this happen on all shows/episodes, or does it appear to be isolated? Have you contacted NatGeo support to report the issue and see what suggestions they may have? 

I tried testing this on my Roku 4 as well, and am unable to reproduce the issue. Keep us posted and we'll see what else we can do to assist. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
 
geegecko
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Posts: 3
Joined: Thu May 25, 2017 4:13 pm

Re: NatGeo restart fails with endofplayback message

Tue Sep 10, 2019 11:08 am

This still occurs. It happens across various shows and is not tied to the show content, but the ads. This happens only on restarts, not watching live content.

I emailed NatGeo support multple times but never received a reply.

This appears to occurs only on the Roku device, I can't reproduce this using a firestick

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