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TammyB
Topic Author
Posts: 2
Joined: Wed Jun 12, 2019 2:30 pm

HSI PROVIDER LOCKS OUT ROKU

Wed Jun 12, 2019 3:18 pm

Has anyone noticed if your HSI providers are devising a way around our free Roku Streaming Channels?  I have a theory...I recently moved and subscribed to Suddenlink HSI for my internet provider in my home.  I have a Roku TV which I have had a few years now and all is great.  However, now that I've moved to a new state (Oklahoma) from Florida, we are experiencing some strange things.  For example:  on the History Channel, we can only view 3-5 episodes of a show before getting locked out.  Same thing for HGTV, NatGeo & FoodNetwork. Now this only happened after we had been using our new HSI service for 30 days.  So, all of a sudden we are having to authenticate and re-authenticate over and over to no avail.  This does not happen on the channels where no TV provider is required like Netflix or Vudu.  When we called Suddenlink, they said it might be an issue with Roku and suggested I deactivate my Roku account and reboot...I did not want to do that, so I did a factory reset on the TV itself...but this did not resolve the problem.   I called Suddenlink back and spoke to a different tech and he said their internet should be compatible with Roku.  I don't think the tech's have even caught on to this----It is our belief that the TV Cable providers are trying to get around Roku in order to sell you their TV service which means you are unable to watch your favorite Roku channels for free anymore.  Now if we are right...that's a slap in the face to Roku and they, along with us are the ones who will suffer.  We purchased Suddenlink here because they did not require a contract...I wonder how I am going to get around this?  I'm not a super "tekky" person, although I am not without skills.  Meanwhile, the bottom line is, now I can't enjoy some of my favorite streaming channels and that really really pis----s me off!  ROKU PLEASE HELP US!!!  ISN'T THERE SOMETHING YOU CAN DO???
 
User avatar
atc98092
Posts: 3711
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: HSI PROVIDER LOCKS OUT ROKU

Wed Jun 12, 2019 3:30 pm

If they are blocking access to channels that you pay for and authenticate specifically with your Internet provider, they are probably breaching their contract with the channel provider. But if the channel provider (such as History Channel) doesn't have an agreement with your ISP, there's nothing you can do about that. As you say, channels that don't require authentication are working, so they aren't specifically blocking a Roku device from the sounds of it. Since I have no such subscriptions, I can't say if it's something that happens. There's maybe one possible workaround, but we aren't allowed to discuss it on the forum. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
TammyB
Topic Author
Posts: 2
Joined: Wed Jun 12, 2019 2:30 pm

Re: HSI PROVIDER LOCKS OUT ROKU

Wed Jun 12, 2019 9:09 pm

well how am i supposed to find out what the workaround is if we can't discuss it on the forum?
 
Heyitsrick
Posts: 1228
Joined: Sat Jul 10, 2010 8:02 pm

Re: HSI PROVIDER LOCKS OUT ROKU

Thu Jun 13, 2019 3:51 am

TammyB wrote:
well how am i supposed to find out what the workaround is if we can't discuss it on the forum?

Perhaps send a private message to atc98092?
 
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RokuTannerD
Posts: 530
Joined: Tue Mar 20, 2018 2:37 pm

Re: HSI PROVIDER LOCKS OUT ROKU

Thu Jun 13, 2019 11:15 am

@TammyB

Channel authentication is managed by each TV provider and the network cable channel themselves independently of Roku. If there is an issue within their authentication systems, this may explain the issue you are running into when trying to watch channels. This is something that each channel provider and your TV provider will need to investigate within their web authentication systems. Channels specify their own different term lengths for authentication, so it's also possible that this may have something to do with what you are seeing. You'll want to follow up with any specific channel's support team directly to report the issue you are seeing with your TV provider credentials, and request that they take a closer look. 

I might also recommend removing any specific channel you're encountering an issue with, restarting your player from Settings>System>System Restart, then adding the channel back once more and authenticating again. In some cases, this may help resolve potential issues. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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