Your Digital Media Has Never Looked So Good

 
donnaU
Topic Author
Posts: 2
Joined: Sat Jun 22, 2019 5:02 pm

Roku suddenly stopped working and letters keep bouncing

Sat Jun 22, 2019 5:13 pm

My Roku stick was working just fine.  Suddenly it disconnected from the wireless.  I tried reconnecting and rebooting according to prompts on the screen. Now, I just get the bouncing Roku letters. I tried resetting using the small button on the back of the remote.  I tried unplugging the stick and replugging it back in.  Nothing works.  I saw other posts and it seems as if this is a problem for others.  Any new suggestions on how to get this to work?  
 
Markp
Posts: 68
Joined: Tue Jan 14, 2014 11:16 am

Re: Roku suddenly stopped working and letters keep bouncing

Sun Jun 23, 2019 9:58 am

You could try re booting your TV as well. Did you try the stick in another TV?l
 
donnaU
Topic Author
Posts: 2
Joined: Sat Jun 22, 2019 5:02 pm

Re: Roku suddenly stopped working and letters keep bouncing

Sun Jun 23, 2019 12:52 pm

I don't have another TV with a HDMI connection. It was working, but lost Internet connectivity.  I tried to go through the prompts on the TV to reconnect and it said the device needed to be reset or rebooted.  When I clicked O.K. to do that, that's when the bouncing letters came up, and it just goes on and on.  Looked again today and same thing.  I may just return it and try to find another option.
 
User avatar
atc98092
Posts: 3800
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Roku suddenly stopped working and letters keep bouncing

Sun Jun 23, 2019 1:58 pm

When you press the reset button to do the hard reset, make sure you hold it for a full 30 seconds. Any less and it's not a complete reset. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
Chicken
Posts: 138
Joined: Sun Mar 10, 2019 12:34 pm

Re: Roku suddenly stopped working and letters keep bouncing

Sun Jun 23, 2019 5:36 pm

You pressed the remote pairing button, not the stick reset button, correct?
 
ghb51
Posts: 328
Joined: Thu Jul 14, 2016 9:07 am

Re: Roku suddenly stopped working and letters keep bouncing

Sun Jun 23, 2019 7:51 pm

You might try rebooting your router too, sometimes getting stuck like that is a symptom of not being able to connect to a network if I remember right.

Who is online

Users browsing this forum: Tivoburkee and 38 guests