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bwallace
Topic Author
Posts: 5
Joined: Wed Jul 17, 2019 9:18 am

Connectivity issue with iPhone XR

Wed Jul 17, 2019 9:26 am

Our Roku Express will not connect with our iPhone XR. Our Roku TV does not seem to have an issue connecting with the same phone. Need help please.
 
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RokuDanny-R
Posts: 107
Joined: Mon Apr 15, 2019 3:42 pm

Re: Connectivity issue with iPhone XR

Wed Jul 17, 2019 10:07 am

Hi,

Thanks for reaching out regarding the issue that you are experiencing. 

Just a quick question to clarify the issue: when you state that your Express will not connect to your iPhone XR, are you trying to connect via the Roku mobile app, or trying to connect to your iPhone XR's hotspot?

Thanks,
Danny
Roku Forum Moderator
 
bwallace
Topic Author
Posts: 5
Joined: Wed Jul 17, 2019 9:18 am

Re: Connectivity issue with iPhone XR

Thu Jul 18, 2019 5:20 am

Hello, I am trying to connect to the hotspot.
Thank you!
 
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RokuDanny-R
Posts: 107
Joined: Mon Apr 15, 2019 3:42 pm

Re: Connectivity issue with iPhone XR

Thu Jul 18, 2019 9:22 am

Hi,

Thanks for the clarification of your issue.

If you are having issues with connecting to your iPhone hotspot, there is a current thread regarding this issue that can be found here: https://forums.roku.com/viewtopic.php?f=28&t=140876&hilit=iphone+hotspot

Thanks,
Danny
Roku Forum Moderator
 
bwallace
Topic Author
Posts: 5
Joined: Wed Jul 17, 2019 9:18 am

Re: Connectivity issue with iPhone XR

Thu Jul 18, 2019 10:33 am

Here is the SN#YGOO63119265
Version 9.1.0
IOS is 12.3.1

Already have simple name w/o spaces or characters. As I said earlier, my Roku TV connects without issue. What is the fix for this device? That thread has gone on for months now with no solution from Roku. You cannot still be “looking” into the issue!!! Please do not call this customer service.....it is not.
 
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RokuTannerD
Posts: 614
Joined: Tue Mar 20, 2018 2:37 pm

Re: Connectivity issue with iPhone XR

Fri Jul 19, 2019 9:56 am

Thanks for the information here. 

We've been passing along these reports to our team who's investigating this issue. I apologize for any delays—we're diligently working to get this addressed as soon as possible. 

In the meantime, try this solution submitted by another user

"Try keeping your iPhone displaying the hotspot configuration screen (the one that shows your hotspot password) through the ENTIRE connection process."

Feel free to let us know if that helps. We'll follow up directly if we need more information or details from there. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
 
bwallace
Topic Author
Posts: 5
Joined: Wed Jul 17, 2019 9:18 am

Re: Connectivity issue with iPhone XR

Fri Jul 19, 2019 12:40 pm

Unfortunately, I had already tried this and it made no difference.
 
fluke
Posts: 121
Joined: Sun Oct 26, 2008 12:07 am

Re: Connectivity issue with iPhone XR

Fri Jul 19, 2019 11:00 pm

Have you confirmed that any other device is able to join the iPhone hotspot successfully?
 
Heyitsrick
Posts: 1235
Joined: Sat Jul 10, 2010 8:02 pm

Re: Connectivity issue with iPhone XR

Sat Jul 20, 2019 5:25 am

fluke wrote:
Have you confirmed that any other device is able to join the iPhone hotspot successfully?

He said he didn't have an issue connecting his Roku TV with the XR in the original post.
 
bwallace
Topic Author
Posts: 5
Joined: Wed Jul 17, 2019 9:18 am

Re: Connectivity issue with iPhone XR

Wed Jul 24, 2019 2:35 pm

Any more thoughts? Getting a bit frustrated as we no longer get “ hard wired” internet service,

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