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ecualum08
Topic Author
Posts: 1
Joined: Sat Jul 20, 2019 6:56 am

NBC Sports App Not Loading

Sat Jul 20, 2019 6:58 am

My NBC Sports App on my Roku + streaming stick recently stopped working. It will play the opening commercial then gets stuck on the loading screen. If I continue to leave it on the screen commercials will pop up every few minutes, but no content will load. The app is working on my other devices with no issue. I have already tried removing the app and have tried reseting my Roku to factory settings. I have Verizon Fios and authenticate NBC Sports though Dish. Any suggestions would be appreciated.
 
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RokuTannerD
Posts: 639
Joined: Tue Mar 20, 2018 2:37 pm

Re: NBC Sports App Not Loading

Mon Jul 22, 2019 9:56 am

Thanks for the note here. 

The channel may be experiencing an issue with content delivery for the content you are trying to stream. A couple questions: 

- Does this occur on all content within the channel, or only one specific item? 
- Have you contacted NBC Sports support to report the issue you're seeing and request additional assistance? You can get in touch with NBC Sports support here: https://www.nbcsports.com/gold/support

Content (including content delivery) within channels is managed directly by each channel provider. If you're experiencing an issue with content inside a channel, but other channels on your device are still working correctly, this is can be an indication of a content-related issue that the channel provider may need to investigate further. 

To rule out any potential network related issue, you could also try connecting your device to a different wireless network, such as a mobile hotspot, and try playing the content again. If it plays successfully on a different network, you may also want to try troubleshooting your home network. You can see more tips for that here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-streaming-device

Let us know how it goes from there! 


Thanks,
Tanner
Tanner D.
Roku Community Manager
 
bungi43
Posts: 1
Joined: Sun Jul 28, 2019 9:41 am

Re: NBC Sports App Not Loading

Sun Jul 28, 2019 9:43 am

I am having the same issue as ecualum08.

I have a TCL Roku TV, Hisense Roku TV, and two streaming Roku Devices (Ultra and Roku 3)...I get the commercials, then it sticks on the loading screen.

I also have an apple TV device and a fire TV box, and a fire stick, and it works just fine on those.  It also works on my PC.

Somewhere there is a disconnect between the app and Roku.  Seeing as how it works on all non roku devices in my household, it has to be an issue on Roku's end.  Can someone get to work on fixing this?  We all pay money for your devices and expect them to work.  It's been almost 2 weeks for me now.  

Thanks!
 
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RokuTannerD
Posts: 639
Joined: Tue Mar 20, 2018 2:37 pm

Re: NBC Sports App Not Loading

Mon Jul 29, 2019 11:27 am

Thanks for letting us know what you're seeing here. We will certainly help pass your feedback along to the channel provider. 

However, Roku does not develop this channel (app), and wouldn't be able to address a content playback issue that may be occurring within. Channel/service providers may use different systems to provide content across different device platforms, which can sometimes cause isolated issues. You will want to reach out to NBC Sports support to report the issue you're experiencing with their channel on the Roku platform, and request additional assistance. You can reach them here: https://www.nbcsports.com/gold/support 

Please keep us posted if there are any other questions we can help answer. 


Thanks,
Tanner
Tanner D.
Roku Community Manager

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