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DonnaD39
Topic Author
Posts: 1
Joined: Fri Apr 19, 2019 9:12 am

HELP - wrong channels on stick

Sun Jul 21, 2019 10:30 am

Hi,

I purchased the stick from Amazon UK, I have just received and registered it today however on the available channels its not coming up with the UK ones - IPlayer, nowtv, itvhub etc etc

It's coming up with US channels and it won't give me the options for the uk

HELP!!!
 
Heyitsrick
Posts: 1239
Joined: Sat Jul 10, 2010 8:02 pm

Re: HELP - wrong channels on stick

Sun Jul 21, 2019 10:56 am

I'd call customer service and let them sort it out. Something in your account is toggled for US, apparently. 

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RokuTannerD
Posts: 639
Joined: Tue Mar 20, 2018 2:37 pm

Re: HELP - wrong channels on stick

Mon Jul 22, 2019 11:41 am

@DonnaD39

As mentioned, it appears you've somehow created your Roku account in the wrong region, which is why you aren't seeing the correct channel selection for your location. You'll need to be using an internet connection located in the region in which you intend to use your device, in order to create your account in the correct region. 

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device from Settings>System>About. I can assist you further in getting this sorted out. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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