Your Digital Media Has Never Looked So Good

 
textexin
Topic Author
Posts: 2
Joined: Sun Aug 04, 2019 5:04 pm

roku exits youtube, amazon every 30 mins

Sun Aug 04, 2019 5:16 pm

I have a roku express+ and a roku 2. Recently both have started dropping youtube videos or amazon videos at 30 minute intervals. They just exit to the home screen. I think after exactly 30 minutes.
I can resume the video, and watch for another 30 mins and it repeats.
The roku 2 is at another home, so it isnt the network. Both are fed by comcast, but different accounts so I dont think the problem is comcast intentionally doing something (but I havent ruled it out).
I dont think the problem happens on my windows laptop.
It happens with youtube and amazon so I dont think it is an app issue. Did a recent update to both rokus cause the problem?

The problem began in the last month or so I think.

Any solutions or ideas for diagnosing the problem in more detail?
 
rooktoo
Posts: 1
Joined: Wed Sep 18, 2019 5:38 am

Re: roku exits youtube, amazon every 30 mins

Wed Sep 18, 2019 5:51 am

I have had the same problem for many months. Apparently, it only affects the express+ units.

Roku seems uninterested in fixing it.
 
User avatar
RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: roku exits youtube, amazon every 30 mins

Wed Sep 18, 2019 11:26 am

Thanks for the note here. 

Our team is aware of the reports of this issue, and has been working to help resolve this. Please stay tuned for further updates as we know more and have a solution available. We'll be sure to follow up on these threads. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
 
textexin
Topic Author
Posts: 2
Joined: Sun Aug 04, 2019 5:04 pm

Re: roku exits youtube, amazon every 30 mins

Wed Sep 18, 2019 11:57 am

rooktoo, thanks for adding your voice. I agree there seems to be very little movement by roku on this. Personally, I would like them to drop back to a version of their software before the problem started. The problem makes it very annoying to watch a video longer than 30 minutes, since it is interrupted and requires going thru the menus to get back to the point to resume.

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