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idreos
Topic Author
Posts: 2
Joined: Tue Jul 02, 2019 12:40 pm

Paired ultra remote but it will not turn TV on or off or control volume

Sun Aug 11, 2019 4:03 pm

Have set up my Ultra remote with my TV. 

The remote has paired and seems to work EXCEPT its on/off switch and volume controls don't work. Have tried ROKU support advice of removing batteries from remote disconnecting ROKU power for 5 seconds re- installing batteries, but this didn't solve the issue.

Any advice on solving this problem would be appreciated
 
Tivoburkee
Posts: 411
Joined: Mon Jan 23, 2012 12:01 pm

Re: Paired ultra remote but it will not turn TV on or off or control volume

Mon Aug 12, 2019 12:53 am

Pairing is only for getting remote to communicate with roku, once done, it takes a different procedure to program remote for the tv. Go into settings, remote, remote in use, set up remote for tv control, and following directions.

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