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frkullma
Topic Author
Posts: 2
Joined: Mon Aug 12, 2019 11:02 am

No Amazon prime app/channel

Mon Aug 12, 2019 11:10 am

Hello,

I have setup my Roku streaming Stick + today. I had no problems installing Netflix and Plex but there is no amazon prime app in the channel store. 
I also tried over the webinterface but there I can not add any channels, the button is greyed out.

Any Idea why the amazon prime app is not available ?
The Software Version I am using is 9.1.0 Build 4111-50

Thanks for your help
 
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jeffrok
** Valued Community Member **
Posts: 5464
Joined: Sun Nov 30, 2008 4:51 pm
Location: Milwaukee, WI
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Re: No Amazon prime app/channel

Mon Aug 12, 2019 11:19 am

Which country are you in? Prime video isn't available in all countries.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
frkullma
Topic Author
Posts: 2
Joined: Mon Aug 12, 2019 11:02 am

Re: No Amazon prime app/channel

Mon Aug 12, 2019 11:31 am

I am in Germany.
In general prime video is available in Germany.
 
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jeffrok
** Valued Community Member **
Posts: 5464
Joined: Sun Nov 30, 2008 4:51 pm
Location: Milwaukee, WI
Contact:

Re: No Amazon prime app/channel

Mon Aug 12, 2019 1:08 pm

frkullma wrote:
I am in Germany.
In general prime video is available in Germany.


Yes, but it may not be available for Roku. You'd have to ask another German user or ask Amazon if it's available on Roku in Germany.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
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RokuTannerD
Posts: 635
Joined: Tue Mar 20, 2018 2:37 pm

Re: No Amazon prime app/channel

Tue Aug 13, 2019 10:39 am

As @jeffrok mentioned, Amazon Prime Video has not been made available by the service provider yet in that country location. Please feel free to reach out to the service provider and share your interest in seeing their channel available on the Roku platform in your region. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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