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TCL 49s515 disconnects from WiFi every week

Mon Aug 12, 2019 4:46 pm

My TCL TV model 49s515 randomly disconnects from WiFi about every week or so. I’ve never had it happen while I am watching. Every so often I turn on the TV and have open settings to reconnect the WiFi. What gives?
 
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RokuTannerD
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Joined: Tue Mar 20, 2018 2:37 pm

Re: TCL 49s515 disconnects from WiFi every week

Tue Aug 13, 2019 10:44 am

Thanks for reaching out. 

We'd recommend starting by trying to troubleshoot your wireless network to see if you can resolve the issue. You can see more tips for that here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-streaming-device

If trying all of the suggestions still isn't helping improve the issue you are seeing, such as changing the wireless broadcast channel, you'll want to contact your TV manufacturer to report the issue and request additional support. You can reach TCL support here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question


Thanks,
Tanner
Tanner D.
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