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UndercoverElephant
Topic Author
Posts: 1
Joined: Tue Aug 13, 2019 1:48 am

Roku Express suddenly can't do WiFi

Tue Aug 13, 2019 2:00 am

Hi there,

I've had a Roku express for less than a year and it's been working just fine, up until a few days ago. For some reason the WiFi connection got dropped and now it can't detect *any* WiFi networks. I've tried the network reset, the full factory reset and pretty much anything else I can think of, but nothing. For reference, there are a few WiFi networks which are available, at least on other devices. My router is on a pretty clear channel. Shame I can't just speak with someone.

Cheers,

Elephant
 
User avatar
RokuDanny-R
Posts: 107
Joined: Mon Apr 15, 2019 3:42 pm

Re: Roku Express suddenly can't do WiFi

Tue Aug 13, 2019 11:15 am

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team to further assist you.

Thanks,
Danny
Roku Forum Moderator

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