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paulstandtke
Topic Author
Posts: 1
Joined: Sat Aug 17, 2019 5:02 pm

NFL -- App not Working

Sat Aug 17, 2019 5:07 pm

I am attempting to watch games and I get spinning arrow after I authorize and attempt to watch a game.. It never connects to game.   Anyone else have this issue?
 
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RokuDanny-R
Posts: 153
Joined: Mon Apr 15, 2019 3:42 pm

Re: NFL -- App not Working

Mon Aug 26, 2019 11:42 am

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is NFL the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate. 

Try removing the NFL channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the NFL channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.

Thanks,
Danny
Roku Forum Moderator
 
Hyde
Posts: 1
Joined: Fri Sep 20, 2019 6:27 pm

Re: NFL -- App not Working

Fri Sep 20, 2019 6:35 pm

Experiencing something similar.  Was using NFL Channel app to get to Game Pass and working fine a week ago.  Traveled and didn't use app nor Game Pass on Roku for a week.  Back at home, trial period with Game Pass is over now have subscription, tried getting to channel from home screen, and all I get is circle chasing its tail then times out and goes to screen saver.  All the while NFL app still trying to work in the background.  Uninstalled/restarted/Installed again twice and no luck.  Please assist.   V/r  

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