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jeffrok
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Re: Roku 2 Remote Died Today

Fri Aug 23, 2019 11:32 am

troothteller wrote:
The Roku 2 is in a different spot as far as the chords connecting it allow.  Because of the remote freezing I do not know if it is still connected to my wireless network.  The screen froze to the left and will not scroll down.  It seems like the old one, which I did not throw away, worked better than this one.


I'm not sure I understand.


The Roku 2 remote doesn't use wifi to control.. it uses infrared (IR) like a standard tv remote does. Even if your wifi was down, your Roku 2 remote control would still work.

Again, try moving the Roku 2 away from the TV, and make double sure the front of the Roku 2 is not blocked or covered. Also just to rule out light-based interference, try hooking the Roku up to a TV in a different room to see if that helps at all. Just as a troubleshooting step.
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makaiguy
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Re: Roku 2 Remote Died Today

Fri Aug 23, 2019 12:17 pm

I suspect we have a pronoun reference problem here.  I think he means:

"Because of the remote freezing I do not know if [the Roku2] is still connected to my wireless network", i.e. he can't get to the System screens to check the wifi connection.
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troothteller
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Re: Roku 2 Remote Died Today

Fri Aug 23, 2019 1:49 pm

Thank you for clarifying in the last post.  This is a small apartment with only one TV and not very many hookup options.  My network hardware is all close together.  The Roku 2 is on a stereo cabinet to the right of the stand where my TV sits, but about 6 inches above the top of the TV.  Even if I could move it to the other side of the TV, to the left, it would sit on top of my laser printer.  We cannot do that.  Just now since my last post, I turned my TV on.  With the remote I could only move one notch to the right highlighting my first icon for the app Netflix.  To the extreme right I can see the promotional area advertising "Good Bones" on HGTV.  The last time I saw that area it was blanked grey with "Roku" in the middle, which often means that it disconnected from the wireless network.  Now, I am assuming that it is connected, but as the last member clarified, I cannot scroll anymore to where I can check the connection.  Unless someone knows of a easier solution, when I get some real work done on this computer, requiring so much maintenance that I am not getting my money's worth, I will shut down, powercycle everything and restart, removing the batteries from the remote first and replacing them as the last step.  After watching so many YouTube videos repeating the same solution, someone suggested powercycling the router in addition to the other steps.  I may as well do the whole system.  These are fairly new batteries; but maybe they took a beating.  As last resort, I will try brand new ones and see what happens.  Being disatisfied over having bought a new remote that is worse than the one that I thought died, I investigated more on the Internet.  I tried other means of powercycling, by disconnecting the high definition chord, by using the reset button without the high definition chord and with both that chord and the power chord out and then back in.  Now I am going through setup again.  At first I could not tell if the new remote was pairing.  It is still just as frozen as ever.  I switched back to the previous remote, which is more reliable but still freezes at the wrong time.  Now, I am stuck on the screen where we are suppose to set the level of definition.  Now, I am going to have to wait to do that complete powercycle of the network.  The Roku device itself went down, no light at all.  My TV says "Roku" all over the screen in purple letters.
 
troothteller
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Re: Roku 2 Remote Died Today

Sat Aug 24, 2019 6:25 am

I have not given my system that powercycle yet; but I suspect that something is wrong besides the remotes.  Here I am with two remotes that do not work, only the one that I ordered to fix the problem is worse than the original.  The problem must be in my Roku 2 itself.  Yesterday, while still on the Language Selection page, I used a queue tip with alcohol to clean the area where the light is.  The device and remote still do not recognize each other.
 
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jeffrok
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Re: Roku 2 Remote Died Today

Sat Aug 24, 2019 7:36 am

You may need to replace the Roku, as you said. It sounds like the IR sensor on the Roku itself has flaked out. It should just work. My advice would be to buy either a Roku Stick or a Roku Express. Both are more than capable of doing what your Roku 2 did. The stick is nice because you don't need line of sight to use it, as it uses a WiFi based remote. The downside is only certain remotes are compatible with it, if anything were to happen to the included remote.
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hjerne
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Re: Roku 2 Remote Died Today

Sat Aug 24, 2019 8:31 am

Honestly I don't even bother using my official remote much of the time. I use an old cellphone instead. If you install the Roku app then one of the functions is as a remote. It can find any Roku that is on the same network. The reason I prefer to use it is that in addition to having the usual buttons it also has a keyboard button so when doing searches you don't have to use the hunt and enter method of spelling something out but can just type it in.
 
troothteller
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Re: Roku 2 Remote Died Today

Sat Aug 24, 2019 8:53 am

Thanks; but I think jeffrok concurred that it is the Roku itself that went.  Therefore, neither remote works.
 
hjerne
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Re: Roku 2 Remote Died Today

Mon Aug 26, 2019 7:09 pm

troothteller wrote:
Thanks; but I think jeffrok concurred that it is the Roku itself that went.  Therefore, neither remote works.

But my point is if you use the app it doesn't matter if the sensor is broken because it works over the wifi connection. You don't even need to be in the same room. Heck if you have a powerful router or booster you don't even have to be in the same house.
 
troothteller
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Re: Roku 2 Remote Died Today

Mon Aug 26, 2019 7:18 pm

hjerne, does that mean that my Roku 2 might still work through the app?  If so, then it is worth a test.  Thanks.  It just occurred to me though that it might be too late to start using the app.  My Roku is frozen on the setup menu on the page to select languages.
 
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DBDukes
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Re: Roku 2 Remote Died Today

Fri Sep 06, 2019 10:19 pm

troothteller wrote:
hjerne, does that mean that my Roku 2 might still work through the app?  If so, then it is worth a test.  Thanks.  It just occurred to me though that it might be too late to start using the app.  My Roku is frozen on the setup menu on the page to select languages.

Not wanting to throw a monkey wrench into the conversation, but which Roku 2 model number do you have? Model 2720 did use a WiFi Direct remote. Model 4210 came with an IR remote, but did support WiFi Direct remotes (from the Roku 3, for instance).
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troothteller
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Re: Roku 2 Remote Died Today

Sat Sep 07, 2019 5:28 am

4210R; but not wanting to beat a dead horse, I just received a refund for the new remote control.  I'll go without it.  Thanks.

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