I hope this is the right place. I recently helped my folks get 3 rokus for their home. I got them setup with a roku account (using my fathers email) and helped them sign into their apps. Everything was working great, until last night.
I was at their house and we wanted to watch a college football game. Once we got to the roku homepage, all the apps disappeared and it only displayed home, app search and settings. When I went into the about section in settings, my fathers account was no longer listed.
We went to roku.com and tried to login to see if something happened and we couldnt login. So, after we verified the information was correct, we used the recover account option via email. No emails have been sent to his gmail from roku.
We are worried the account is compromised and have no idea how to fix this. Any direction on this woulf be much appreciated.