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Topic Author
Posts: 1
Joined: Fri Sep 06, 2019 4:46 pm

IFC not loading on Roku Ultra

Fri Sep 06, 2019 5:03 pm

I can't get the IFC channel to load at all anymore.  The splash screen shows, then "Loading...", then it bounces back the Roku home screen.

IFC version 2.6 from July 11, 2019

Re-installed the channel
Roku s/w is up to date:  9.1.0
Restarted the device
Using a wired connection
Haven't noticed any problems with other channels

I have recently reached out on their contact us page.  Haven't heard back yet. 
Any suggestions?
 
User avatar
RokuDanny-R
Posts: 147
Joined: Mon Apr 15, 2019 3:42 pm

Re: IFC not loading on Roku Ultra

Mon Sep 09, 2019 1:04 pm

Hi,

Thanks for letting us know about the issue that you are experiencing.

If IFC is the only channel that you are observing the issue with, it's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the IFC channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the IFC channel back once more. Does this clear up the issue you are seeing?

If you're still experiencing an issue, try checking for any system updates in Settings>System>System update>Check now. If the issue remains unresolved, I'd recommend reaching out to IFC directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.

Thanks,
Danny
Roku Forum Moderator

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