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kerryog
Topic Author
Posts: 1
Joined: Sat Sep 07, 2019 10:07 am

Can't enter password in Sling app

Sat Sep 07, 2019 10:24 am

I can't seem to log in to the Sling app.  I can enter my username, but the next button doesn't do anything and I can't enter my password
 
gandrew
Posts: 3
Joined: Sun Aug 04, 2019 3:45 am

Re: Can't enter password in Sling app

Sat Sep 07, 2019 12:27 pm

yeah same with me 
 
User avatar
RokuDanny-R
Posts: 147
Joined: Mon Apr 15, 2019 3:42 pm

Re: Can't enter password in Sling app

Mon Sep 09, 2019 1:20 pm

Hi,

Thanks for letting us know about the issue that you are experiencing.

When logging into the Sling app make sure that you're using your email address linked to that account to sign in. If that isn't working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. 

Try removing the Sling channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Sling channel back once more. Does this clear up the issue you are seeing?

If you're still experiencing an issue, try checking for any system updates in Settings>System>System update>Check now. If the issue remains unresolved, I'd recommend reaching out to Sling directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.

Thanks,
Danny
Roku Forum Moderator

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