Hi guys, I have a Roku Ultra (4640X) running software version 9.1.0 on a Vizio M65-EO. I also have a Netflix subscription with 4K.
I noticed even before the recent software update that the Netflix app is for some reason not showing me 4K titles as such. They are labeled HDR if that applies but everything else is just labeled HD with nothing showing up as Ultra HD 4K. They are all defaulting to 1080p on playback.
I have no issue with 4K playback with the Amazon Prime app or others.
I’ve tried logging out and logging back in to Netflix. I’ve uninstalled and reinstalled the app. Restarted the Roku. Disconnected and reconnected the HDMI cable. Nothing seems to fix the issue. I’m unsure exactly how long it’s been happening but I know it hasn’t been the entire time I’ve been using the Ultra. It worked perfectly fine at one time.
The built-in Netflix app on the TV works perfectly as it should so I am at a loss. Any help is appreciated.