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flaxseedoil1000
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Posts: 32
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Roku Premiere hitting 232 degrees (pic)

Sun Sep 15, 2019 8:08 pm

Idling at 205 degrees
It's out in the open
It throttles down to 216 MHz
Normal?
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wildsprite
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Re: Roku Premiere hitting 232 degrees (pic)

Sun Sep 15, 2019 9:54 pm

please be more specific, which model Roku Premiere is this?
 
flaxseedoil1000
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Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 3:36 am

 
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DubTaylor
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Location: W[By God]V

Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 3:56 am

232 degrees?
Normal?
Uh... no (unless you live on Mercury/Venus/Georgia in August).

What you have there is a hockey puck hot enough to end the game when the ice melts.
RMA or Out The Window (into a bucket of water - Only YOU Can Prevent Forest Fires!).
Select the one that is most applicable in your situation.
 
flaxseedoil1000
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Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 8:21 am

Thanks I may try to RMA it next month, waiting for the new Fire Cube since it has Dolby Vision and ethernet.
I unplugged it for a couple of hours, plugged it back in and it's at 147 degrees?
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jeffrok
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Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 8:40 am

Does it feel warm/hot to the touch? Maybe it's incorrectly reading the temp.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
flaxseedoil1000
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Posts: 32
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Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 11:45 am

jeffrok wrote:
Does it feel warm/hot to the touch? Maybe it's incorrectly reading the temp.

Like you I was wondering how accurate it's measurement is.
6 months old, never got a temp warning until a few days ago so I never checked it before.
After it was unplugged for 2 hours it was slightly warm.

This is it after 10 minutes of idling, feels like a frying pan. Sure seems to be working hard for just idling on the secret menu.

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jeffrok
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Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 11:56 am

Yes, if it's hard to keep your hand on it, definitely RMA it.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
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RokuDanny-R
Posts: 153
Joined: Mon Apr 15, 2019 3:42 pm

Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 3:35 pm

Hi,

Thanks for letting us know about the issue that you are experiencing.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. See more here: https://support.roku.com/article/226794787-what-should-i-do-if-the-red-light-is-on-or-i-see-a-your-device-is-overheating-warning-

If you are still unable resolve the issue, feel free to send me a PM with your Roku account email address and the serial number of your device from Settings>System>About. I'll follow up directly to assist you more from there!

Thanks,
Danny
Roku Forum Moderator
 
rh55balcolm
Posts: 3
Joined: Mon Sep 16, 2019 3:54 pm

Re: Roku Premiere hitting 232 degrees (pic)

Mon Sep 16, 2019 5:32 pm

Also have the exact same issue with my 4 month old Premiere+.  of overheating and it is also free and clear of all heat sources.  sending you info now.
regards.
 
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RokuDanny-R
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Re: Roku Premiere hitting 232 degrees (pic)

Tue Sep 17, 2019 10:28 am

@rh55balcolm

Thanks letting us know about the issue that you are experiencing. 

Feel free to send me a PM with your Roku account email address and device serial number and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
Roku Forum Moderator
 
rh55balcolm
Posts: 3
Joined: Mon Sep 16, 2019 3:54 pm

Re: Roku Premiere hitting 232 degrees (pic)

Tue Sep 17, 2019 10:44 am

Thanks.
 
andyross
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Re: Roku Premiere hitting 232 degrees (pic)

Wed Sep 18, 2019 6:01 am

Not sure how it keeps it cool, but maybe some form of heatsink came loose? Does anything rattle if you move the box?
 
rh55balcolm
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Joined: Mon Sep 16, 2019 3:54 pm

Re: Roku Premiere hitting 232 degrees (pic)

Wed Sep 18, 2019 9:24 am

I popped off the cover and looked.  No heatsink, no fan, no nothing.  Happily, Thanks to this Forum and RokuDanny-R, I was contacted by Roku.  They called me and left a message and also sent an email.  I'm totally shocked!  They asked for some basic info and replied saying I must have a defective unit and that they are shipping me out a replacement.

I'll let you know how it goes.

Thanks and Thanks Danny.
 
zaxdad123
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Joined: Wed Sep 18, 2019 9:33 am

Re: Roku Premiere hitting 232 degrees (pic)

Wed Sep 18, 2019 9:54 am

I bought a premier last week. I used a longer HDMI cable. The first night it played intermittently.The unit was too hot to touch. I switched back to the supplied cable and the temp went down. It's still pretty hot to the touch. I'll probably return it, I'm still in the BB return window. Strange.
I just checked the temp after an hour. 99C.
I'm curious. What is the correct operating temp range for these devices?

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