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Ivanl3
Topic Author
Posts: 2
Joined: Mon Sep 02, 2019 7:13 pm

Can’t Login to NFL Sunday Ticket App

Mon Sep 16, 2019 2:01 pm

Roku Ultra

Can login to my desktops fine.

Consistently get one of two error messages when trying to login into app on Roku

1. Bad ID/PW combination. Confirmed multiple times they are the right credentials.

2. Oops, there is something wrong with your account. Please contact Customer Service.

Contacted CS, they have escalated to Engineering but so far no progress.

Anyone else having this issue?

Remedies?

It is a student account designed for non DTV television customers.

Thanks.
 
User avatar
RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: Can’t Login to NFL Sunday Ticket App

Wed Sep 18, 2019 10:06 am

Thanks for reaching out. 

You will need to contact the channel provider directly to report this type of issue and request assistance logging in. They can assist with investigating any possible issue in their channel, and/or assist you with your login credentials. You can reach NFL Sunday Ticket support here: https://nflsthelp.directv.com/hc/en-us

Thanks,
Tanner
Tanner D.
Roku Community Manager

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