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Mayyaa
Topic Author
Posts: 1
Joined: Tue Sep 17, 2019 4:13 pm

Roku tv not showing the thumbnail pictures

Tue Sep 17, 2019 4:17 pm

I have a sharp Roku TV and for the last two weeks at least none of my thumbnail pictures are showing with the titles of my shows I've tried to reinstall the streaming channel on my TV everything that I can think of it only does this with prime video somebody can you please help fix this I went to settings and check for update there was no update available
 
aboysick
Posts: 3
Joined: Tue Mar 26, 2019 6:27 am

Re: Roku tv not showing the thumbnail pictures

Wed Sep 18, 2019 5:24 am

I have had the same problem along with other missing icons or words on the the screen. This has happened since the last update and the only way to fix it is pull the power plug. Then it works fine until it's turned off and it's does the same thing.
 
User avatar
RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: Roku tv not showing the thumbnail pictures

Wed Sep 18, 2019 11:04 am

Thanks for the notes here. 

Have you tried troubleshooting your home network by restarting your wireless router/modem, and your Roku TV to see if this helps? 

If this issue isn't occurring in any other channels, you'll need to contact Amazon support to report the issue, and request additional assistance with their channel on your device. 

Please keep us posted if you have any other questions we can assist with! 


Thanks,
Tanner
Tanner D.
Roku Community Manager

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