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dkfinger
Topic Author
Posts: 1
Joined: Tue Sep 17, 2019 5:10 pm

Opening PBS Kids channel causes Roku Express to crash

Tue Sep 17, 2019 5:35 pm

For the past couple of weeks, when we open the PBS Kids app on our Roku Express, the pink PBS Kids logo splash screen appears with our local Public TV station on it, then it goes to a colorful background with a "loading" wheel in the middle, but the loading wheel never moves, and after about a full minute of staying on that screen, the Roku reboots itself back to the Roku logo animation.  I have removed the channel, performed a system restart, then reinstalled it, I have checked for software updates and there are none, and I have pulled the power cord, but the same behavior persists.
 
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RokuTannerD
Posts: 719
Joined: Tue Mar 20, 2018 2:37 pm

Re: Opening PBS Kids channel causes Roku Express to crash

Wed Sep 18, 2019 10:48 am

Thanks for letting us know what you're seeing. Have you contacted PBS support yet to report the issue and request assistance with their streaming channel on your device? 

You can reach PBS support here: https://pbskids.org/help/faq.html

Keep us posted if you have any other questions! 


Thanks,
Tanner
Tanner D.
Roku Community Manager

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