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Julius02
Topic Author
Posts: 3
Joined: Mon Dec 09, 2013 12:44 pm

Roku express judder Netflix & prime

Fri Sep 20, 2019 7:54 am

Hi. Ive noticed that the express judders/ skips frames with content on Netflix and prime. I’ve tried on different tvs to eliminate however it is common on all. This is using the latest firmware.

I’m now using the roku 3 and it doesn’t skip/ drop frames at all, interestingly.
Is this something to do with the different chipsets used? How they handle 25fps possibly?

Programmes I have noticed the skipping on the express are...
Netflix:
The crown
Planet earth

Amazon prime:
Poltergeist

Cheers
 
User avatar
RokuDanny-R
Posts: 153
Joined: Mon Apr 15, 2019 3:42 pm

Re: Roku express judder Netflix & prime

Fri Sep 20, 2019 9:56 am

Hi,

Thanks for letting us know about the the issue that you are experiencing.

Can you please send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and more details about the channel/content you are watching when the issue occurs. I'll follow up directly to assist you more from there.

Thanks,
Danny
Roku Forum Moderator

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