Your Digital Media Has Never Looked So Good

Posts: 35
Joined: Mon Feb 07, 2005 6:03 am
Location: Durham NC, USA

Fri Jul 11, 2008 9:30 am

Grandpa wrote:
Has anyone looked into the possibility that 2.4 GHz cordless phones, in proximity to the router or Roku box, may be causing this problem?

Interesting, that thought had not occurred to me. If memory serves me correctly, a 2.4Ghz phone will only transmit when ringing, or when off hook. In any case, in our environment we no longer have a 2.4Ghz phone in the house - I replaced our single 2.4 Ghz handset with a DECT device around 8 months ago. So other than the WiFi, there are no other 2.4 Ghz signal sources nearby.


Roku DVP, Roku M1000 and M500 3.0.52 Beta, Sangean WFR-20, NSLU2 Unslung NAS + Twonky (WAV Library)
Posts: 59
Joined: Thu Jun 05, 2008 2:39 pm

Fri Jul 11, 2008 9:50 am

Grandpa wrote:
Has anyone looked into the possibility that 2.4 GHz cordless phones, in proximity to the router or Roku box, may be causing this problem?

I don't have a 2.4 GHz cordless phone, so I can rule that out.
Posts: 404
Joined: Sun Jun 01, 2008 2:35 pm
Location: Connecticut

Sat Jul 12, 2008 8:19 am

Grandpa wrote:
Has anyone looked into the possibility that 2.4 GHz cordless phones, in proximity to the router or Roku box, may be causing this problem?

Yes, or bluetooth, or wireless keyboards & mice, wireless thermostats, wireless water and electric meters, wireless game controllers (PS2), RF remotes?

Or smartphones? When I have my MDA on my desk my computer's wired speakers buzz and pop randomly, and frequently.
Posts: 318
Joined: Mon Jul 14, 2008 12:53 am
Location: Charlotte NC

Mon Jul 14, 2008 2:34 am

Well, I dont know if this will help you but I have been running the roku box for about 1 1/2 weeks completely on wireless and have not heard any popping noise at all. Only 2.4ghz device in the house is the router itself.
My setup is as follows:
Roku box connected via component cables directly to my TV
Sound from Roku box connected via RCA cables directly to my Pioneer VSX-5600 AV unit (around 15+ years old).
The Roku Box is sitting on top of a VCR that is powered on and to the left of the boxis a Wii and My AV unit with a DVD player setting on top of it. To the right of the Roku box is my center channel and to the right of that is my tivo unit. All of this is sitting ontop of my Mitsubishi 65 inch widescreen HDTV.
(Just noting what all is around the box that could possibly cause any interference)

Network connection for the roku: Running 802.11G/N using WEP 64bit security on a D-Link DIR655 Extreme wireless N router. (Note the router is set to that, but N is unavailable due to using WEP)

My sound has been crystal clear albeit LOW. I do have to turn the sound up higher to equal the sound quality from watching directv or dvd. Anyways, I hope that information can be of some use for others having the popping sounds via wireless.
Posts: 59
Joined: Thu Jun 05, 2008 2:39 pm

Wed Jul 16, 2008 9:13 pm

I called Roku on the 3rd and described the popping; they immediately suggested an RMA. I received my new unit today, and it still pops (and still has stray pixels on the bottom of the screen). Excellent customer service from Roku, but the problem doesn't appear to be fixed yet.
Posts: 148
Joined: Sat May 31, 2008 8:07 am
Location: New Hampshire

Thu Jul 17, 2008 5:42 am

This “poppingâ€
Posts: 46
Joined: Mon Jul 14, 2008 11:24 am
Location: Big Canoe, Georgia

Thu Jul 17, 2008 2:52 pm

'Popping' here also, only on wireless via the Roku internal wireless. Ethernet connection ok. Roku connected directly to Sony 32' flat screen TV via composite connection, no receiver involved. Have a 100+ foot bright blue Cat5e wire snaking through the house, hopefully only temporary. Roku please put this high on the 'bug' fix priority list.

best regards
Posts: 318
Joined: Mon Jul 14, 2008 12:53 am
Location: Charlotte NC

Fri Jul 18, 2008 11:06 am

Ya know, Since it seems folks have narrowed it down to wireless causing the popping sound, Why don't we take it a little bit further and see if we can narrow it down to maybe something in the wireless settings.
Like I said, I haven't had the issue at all with mine over wireless (with 2 different routers) so maybe folks experiencing the issue can post their wireless setup.

On mine, I am using WEP 64bit encryption with QOS on the router turned off.
WiFi protection is off and WISH is enabled. I do have my network locked down to mac adress but I had it both ways and never saw an issue. On Channel bandwidth I have it set to auto 20/40 mhz and Transmission Rate set to Best.

Hope this helps....
Posts: 57
Joined: Fri Jun 13, 2008 7:46 am

Mon Jul 21, 2008 10:16 am

For what it's worth, I have wireless with no popping sounds. I have a Netgear 802.11 pre-n router. I have 5.6ghz phones and not much bluetooth stuff in my home. I have the box connected via HDMI and toslink to my Onkyo receiver and then HDMI to my Samsung plasma. I always get 4 dots and have no complaints.
Roku Netflix Box Order No. 16** - Connected over WiFi getting 16-18 mbps per Netflix debug screen - Video via component video cable and audio via Toslink cable to 50" Plasma
Posts: 3
Joined: Thu Jul 03, 2008 8:45 am
Location: Reinholds PA

Sat Aug 16, 2008 8:54 am

So, did the software update help anyone that was experiencing the audio popping noises?

I now have the current software update on my player, and I was hoping that it would eliminate the noises. It hasn't... at least for my player.

Did it resolve the issue for anyone else that had it? If not, has anyone heard anything recently about a possible fix for this issue?

Still hoping, since I love this box otherwise!
Posts: 59
Joined: Thu Jun 05, 2008 2:39 pm

Sat Aug 16, 2008 10:57 am

No, it didn't fix the popping.
Posts: 212
Joined: Wed Aug 13, 2008 6:48 am

Tue Aug 19, 2008 9:14 am

I have the newest software on my Roku box and once in a while I hear this noise which sounds like a vinyl record. It's way below the audio and probably generally masked most of the time. It almost sounds like some sort of clocking problem to me where it re-clocks the audio once in a while and it gives it a little bit of DC bias or a momentary square wave. It's weird how it seems to be at a really low level and it's certainly not full scale. I hear it on the analog or digital Toslink outputs. I wonder if it's an artifact in the encoding of some movies. I should get it to do it and then rewind to see if it does it in the same spot every time, then we would know the source of the problem.

I'll give that a try.
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Joined: Sun Nov 30, 2008 4:51 pm
Location: Milwaukee, WI

I too have Wifi and have popping

Sun Nov 30, 2008 4:55 pm

It seems to happen a lot when there's an intense soundtrack going along with a movie.. Sometimes it seems to go away over time..

Is there any definitive solution from Roku yet? Any closer to a firmware upgrade that'll fix this?

I really don't want to add anymore network devices to my wireless network- I already have a WAP plugged into a Vonage router and I don't want to add yet another step between the Roku box and the internet..

Yeah, I got some Rokus.
Posts: 10
Joined: Mon Jun 16, 2008 7:06 pm

Mon Dec 01, 2008 8:06 pm

I'm using ethernet (wired) and observe that about 2-3x per movie there seems to be a drop of the audio. I use a Onkyo receiver with TOSlink connected directly to the Roku Player. There is no pop but a drop of audio. The image isn't affected. I'm on a 25 Mb/10 Mb connection.
Posts: 11
Joined: Sun Dec 07, 2008 3:09 pm
Location: Fargo, ND

Audio Snaps/Pops

Sun Dec 07, 2008 3:16 pm

I have only been using the Roku player for a few months, but have noticed a lot of snaps/pops in the audio when watching movies. At first I just thought it was in the movies I was watching. In a movie I watched recently the audio pops were very noticeable. I'm using a wireless connection. From reading this entire thread, many other people are having this issue and Roku has not given any solutions. Is there any new learning on this from Roku? Will the upcoming firmware release address this - or is it a hardware or environment issue?

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