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Netflix sound problems

Sat Sep 17, 2011 4:27 am

Just bought the roku 2 xs and am having 2 sets of sound related problems on netflix. The first is the sound and the scene do not sync. Just as the movie starts I begin to hear dialogue that would normally appear 10 minutes into the movie. The second problem is there is no sound at all. Just as the scene starts all I hear is a loud static burst and than nothing else. Some other problems include the picture freezing and being kicked out of the movie back to the movie description screen. I performed a factory reset. I deleted netflix than unplugged my roku and re-added netflix but neither have solved my problem
thank you for your time,
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Re: Netflix sound problems

Sat Sep 17, 2011 5:24 am

I'm seeing that this morning too. Never had it happen before.
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Joined: Sat Sep 17, 2011 11:15 am

Re: Netflix sound problems

Sat Sep 17, 2011 11:30 am

I'm having the same issue. Roku 2 XS connected to Sony KDL-46V5100 via HDMI. The problem started with audio not syncing correctly with video, while using Netflix. So I tried some other shows. Now i'm not getting any audio. The video will freeze about 15sec into a show, and quit playing. All other apps work great. No problems with Hulu, Vimeo, Break...

This is a new Roku and I just set it up last night, as a replacement to my Sony Net connected BD player. So I've never used Netflix on this device.

I originally thought this was a issue with my device. However, if others are having the same problem, it could be a global network\system issue.
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Joined: Sat Sep 17, 2011 1:50 pm

Re: Netflix sound problems

Sat Sep 17, 2011 1:54 pm

I'm having this problem also, starting last night (Sep 16). Same as described: sound on Netflix doesn't sync up, and it boots us back to the "play movie" screen and movie description after a few minutes. My toddler's upset he can't watch Toy Story! Other video programs work fine, and Netflix works fine on our computer. Any ideas on how to resolve this problem?
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Re: Netflix sound problems

Sat Sep 17, 2011 2:12 pm

This is most certainly a Netflix problem. I too am having issues and users of have reported that Netflix is having intermittent issues.

Nun sacciu, nun vidi, nun ceru e si ceru durmiv.
I know nothing, I see nothing, I wasn't there,
and if I was there, I was asleep.
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Joined: Sat Sep 17, 2011 6:03 pm

Re: Netflix sound problems

Sat Sep 17, 2011 6:10 pm

I'm having thus issue as well. Only seem to be getting it with Netflix on the roku, not on ps3 or iphone.
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Joined: Tue Dec 22, 2009 9:49 am

Re: Netflix sound problems

Sat Sep 17, 2011 6:21 pm

Still broken for me too.
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Joined: Sat Sep 17, 2011 6:39 pm

Re: Netflix sound problems

Sat Sep 17, 2011 6:49 pm

My Roku 2 XD is having similar problems with sound out of sync on Netflix. As much as 19 minutes. Periodically exits movie and returns to Roku menu for Netflix. Works great on Amazon, Hulu, ect. Talked with tech support. Not much help. I have an older model in another room, Roku XD, works great. Monday I will return the Roku 2 XD to Best Buy and exchange for a Roku XD. Same price. They still had about 5 of them left three days ago. Apparently, the two models use different methods to interface with the Netflix servers. The older model uses an activation code that is entered on the Netflix web page. The newer model uses your Netflix user id and password. Maybe the new model is not yet ready for prime time.
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Joined: Tue Aug 30, 2011 8:53 pm

Re: Netflix sound problems

Sun Sep 18, 2011 5:26 am

Is it related to DD+ ?

Once I realized I wasn't going to be able to decode surround sound from Netflix and just let the shows default to 2CH all my hang-up, reboot and sound problems issues stopped with Netflix. I have my Roku 2 XS set to 5.1 sound and my receiver set to virtual surround sound, no AVR just a HDMI switch with digital audio output.

Never had problems with Hulu plus except 1 episode of a series that just would not play right but I could watch it on my PC. I just skipped that episode on the Roku, watched it on the PC and then the next episode played fine.

I sent the an email to report the problem so maybe they can fix it for the next person who gets to that episode in the series.

I have heard that Netflix reporting system will not let you report a specific episode or movie this way so I must want to know the truth. Plausible deniability.
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Re: Netflix sound problems

Sun Sep 18, 2011 9:26 am

amrharrymac wrote:
Is it related to DD+ ?

Don't think so. I use just the default stereo setup.
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Location: North Carolina

Re: Netflix sound problems

Sun Sep 18, 2011 10:08 am

Same problems here as well. Not happening with older model Roku....just the Roku2. (Just with Netflix though) Latest in the newspaper, Netflix is down 600,000+ subscribers... if better attention is not given to their streams than this, those numbers will continue to decline. This is most certainly on NF's end, not Roku. Many unhappy Roku'ers in my neighborhood. Oh well, it is what it is...time to convey my unhappiness to Netflix.
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Re: Netflix sound problems

Sun Sep 18, 2011 1:57 pm

They still have over 23 million subscribers. That is still as many or more than what Comcast has.
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Re: Netflix sound problems

Thu Aug 01, 2019 1:01 pm

I started having this issue when we got a new tv a few months ago.
My Roku 3 (2400x) loses sound specifically between Netflix episodes. The second an episode ends & starts the countdown to the next, the screen blanks, I hear a pop & then nothing has sound until i restart the whole system again. It doesn't happen every single time. It doesn't happen if the headphones are connected. It doesn't happen if it's muted. I don't know how to report it because i take it roku doesn't care that we have paid them money in the past. If the 3 is working fine besides this, why spend more money?
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Re: Netflix sound problems

Thu Aug 01, 2019 1:31 pm


Thanks for letting us know about the issue that you are experiencing.

Are you experiencing the same issue when you try the device with another TV? We would recommend that you try using a different HDMI cable to connect your device to the TV as well as try using another HDMI port.

If those steps aren't resolving the issue, please send me a PM with your Roku account email address and the serial number of your device from Settings>System>About and I will try to provide further assistance.

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