A few days ago our ROKU player (the larger original ROKU player) stopped working correctly.
I emailed ROKU a couple of days ago and was told by them to try and hold down the reset button on the back for 30 seconds, or if that didn't work, to unplug it for 30 seconds and then plug it back in. Those options didn't work. So I came here to the forums to see if anyone else has this problem, and it doesn't look like it is common. However, I saw that they pushed out a firmware update to Firmware 3.0 b2227 just a few days ago on October 12th. I'm not sure the day that our player went bad, but I believe it was on that day. That sounds like too much of a coincidence to me.
Does anybody else have this problem? Also, I am clearly out of warranty, but I would rather not pay $19.99 to get support from ROKU if it was their automatic firmware update that broke it in the first place.
I'm addicted to many, many shows on Netflix & Hulu right now and am going through withdrawals. Please help!!!
Yes, the 3.0 b2227 broke your roku gen 1 player!
There have been more than 100 people posting this problem under several threads.
No, it is not your power adapter or your network or any other lame excuse from roku employees or People of Good Streaming Taste.
Good News, It is probably fixable.
First, be sure that you are really making contact with the reset button.
with the roku and the tv powered up use a straightened paper clip to briefly depress the reset button.
Your roku should restart. This will not fix the problem but it means that the button is working right and you are pressing it in enough.
Next, turn the roku belly up on a convenient surface or otherwise support it so that you can keep the reset button pressed for a really long time without interruption while watching a clock.
Now press the reset button in and HOLD it in firmly for more than 60 seconds!
after about 60 seconds you will see a screen flash or some other indication that something has changed on the roku.
You can then release the reset button and after a few seconds unplug the roku, wait ten seconds or more, and plug it in again. At this point the roku should light the screen with the new customer welcome message and ask you to link it.
If your HDMI output is still not working, connect via composite or component outputs. You may need to set the display type in the settings menu to get HDMI working again. Now go through the whole linking and channels and netflix routine.
The odds are that your roku box will be alive after this but netflix will work very poorly if at all. This is the next part of the firmware update disaster which is where I am still stuck.
Good Luck, Mike L.