Your Digital Media Has Never Looked So Good

 
ldmariodl28
Topic Author
Posts: 36
Joined: Fri Nov 18, 2011 10:49 pm

NHL Loading Problem Tonight

Mon Nov 21, 2011 10:36 pm

So I wanted to come home tonight and watch the condensed game of the Devils, but NHL is acting real funky on roku right now. Its currently 12:35am EST. It just keeps trying to retrieve and going real slow, then will be on a low resolution if it even loads at all.

Keep in mind I just checked my connection and im at 15 mps download speed. Any thoughts?
 
DaBronx
** Valued Community Member **
Posts: 3231
Joined: Fri Apr 02, 2010 6:50 am
Location: One East 161st Street, Bronx, NY 10451
Contact:

Re: NHL Loading Problem Tonight

Tue Nov 22, 2011 8:23 am

ldmariodl28 wrote:
So I wanted to come home tonight and watch the condensed game of the Devils, but NHL is acting real funky on roku right now. Its currently 12:35am EST. It just keeps trying to retrieve and going real slow, then will be on a low resolution if it even loads at all.

Keep in mind I just checked my connection and im at 15 mps download speed. Any thoughts?


I had the same issue after watching a game and going into the archives and turned off GameCenter about 8:30 pm pacific time (11:30 pm eastern).

For reference the same issue was also occurring on my ps3 so I wrote it off as an NHL issue.

All seems back to normal this morning.

Peace

brett
55" Insignia-Roku 4K TV, 40" Hisense Roku TV, Roku2 XS #13A164000326, R3 #1GJ36A038993, R4 wired to Netgear WND 3700 router, 300 mb TWC broadband (Subscriber- 2019 MLB.TV Premium, 2018-19 NHL.TV, Hulu+, Netflix, Amazon Prime)
 
Mills
Posts: 64
Joined: Mon Apr 19, 2010 11:54 pm

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 7:45 pm

It's Wednesday night and Roku won't let me watch the NHL channel. When I select the channel, I just see the NHL Shield logo for about 15 seconds longer than normal, then get a "Service Error - Unable to connect to NHL" message with the options to Try Again, or Cancel Login. Selecting Try Again doesn't work and selecting Cancel Login brings me to the menu selections of "Today's games" "NHL Vault", etc. but when I select one of these it kicks me out to the Roku Home Menu.

Tried deleting the channel and adding the channel... still get the same results.

Tried to unlink my account, and I get a message saying "Unlink failed, unable to connect to NHL"

What gives?... every other aspect of Roku and/or my internet connection on other devices work fine.

I blame the Thanksgiving banner that now appears at the top of the Home screen.
 
DaBronx
** Valued Community Member **
Posts: 3231
Joined: Fri Apr 02, 2010 6:50 am
Location: One East 161st Street, Bronx, NY 10451
Contact:

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 7:49 pm

Same issue again tonight.

Watched 1 live game (Cgy-Det) but can not get any other games to load.

Peace

brett
55" Insignia-Roku 4K TV, 40" Hisense Roku TV, Roku2 XS #13A164000326, R3 #1GJ36A038993, R4 wired to Netgear WND 3700 router, 300 mb TWC broadband (Subscriber- 2019 MLB.TV Premium, 2018-19 NHL.TV, Hulu+, Netflix, Amazon Prime)
 
ldmariodl28
Topic Author
Posts: 36
Joined: Fri Nov 18, 2011 10:49 pm

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 7:52 pm

Its gamecenter. None of the games on the website are working either :( To bad.. its a great night of hockey!
 
Mills
Posts: 64
Joined: Mon Apr 19, 2010 11:54 pm

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 7:52 pm

Mills wrote:
It's Wednesday night and Roku won't let me watch the NHL channel. When I select the channel, I just see the NHL Shield logo for about 15 seconds longer than normal, then get a "Service Error - Unable to connect to NHL" message with the options to Try Again, or Cancel Login. Selecting Try Again doesn't work and selecting Cancel Login brings me to the menu selections of "Today's games" "NHL Vault", etc. but when I select one of these it kicks me out to the Roku Home Menu.

Tried deleting the channel and adding the channel... still get the same results.

Tried to unlink my account, and I get a message saying "Unlink failed, unable to connect to NHL"

What gives?... every other aspect of Roku and/or my internet connection on other devices work fine.

I blame the Thanksgiving banner that now appears at the top of the Home screen.



Well... after hitting Try Again, over and over really fast about 30-40 times, it finally let me in to select which game I wanted to watch. Selected Avs/Canucks and it is playing fine now. Still blame that turkey banner for the earlier difficulty though.
 
DaBronx
** Valued Community Member **
Posts: 3231
Joined: Fri Apr 02, 2010 6:50 am
Location: One East 161st Street, Bronx, NY 10451
Contact:

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 7:53 pm

ldmariodl28 wrote:
Its gamecenter. None of the games on the website are working either :( To bad.. its a great night of hockey!


Yeah, ps3 down too for GameCenter.

Peace

brett
55" Insignia-Roku 4K TV, 40" Hisense Roku TV, Roku2 XS #13A164000326, R3 #1GJ36A038993, R4 wired to Netgear WND 3700 router, 300 mb TWC broadband (Subscriber- 2019 MLB.TV Premium, 2018-19 NHL.TV, Hulu+, Netflix, Amazon Prime)
 
reaper88
Posts: 88
Joined: Sun Nov 20, 2011 8:39 am

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 7:56 pm

mines not loading either...can't even get it to load on my droid..
 
ldmariodl28
Topic Author
Posts: 36
Joined: Fri Nov 18, 2011 10:49 pm

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 10:33 pm

Well now its back up and running, SJ/Chi game is on, but when I go to watch it, it bounces me out of the app.. very frustrating. Also having an issues with the condensed games again in an effort to see those games I missed due to the downtime tonight.
 
ldmariodl28
Topic Author
Posts: 36
Joined: Fri Nov 18, 2011 10:49 pm

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 11:11 pm

Well it gets better.. I unlinked to see if I could fix the problem, and now I get a registration error when I try and relink.. Starting to get a little frustrated.
 
DaBronx
** Valued Community Member **
Posts: 3231
Joined: Fri Apr 02, 2010 6:50 am
Location: One East 161st Street, Bronx, NY 10451
Contact:

Re: NHL Loading Problem Tonight

Wed Nov 23, 2011 11:30 pm

ldmariodl28 wrote:
Well it gets better.. I unlinked to see if I could fix the problem, and now I get a registration error when I try and relink.. Starting to get a little frustrated.


I'm raising the arm and blowing the whistle on this, penalty on the NHL, a 5 minute major for delay of viewing and a game misconduct for piss poor customer service whose only consistency is in not responding to subscribers questions and issues.

Peace

brett
55" Insignia-Roku 4K TV, 40" Hisense Roku TV, Roku2 XS #13A164000326, R3 #1GJ36A038993, R4 wired to Netgear WND 3700 router, 300 mb TWC broadband (Subscriber- 2019 MLB.TV Premium, 2018-19 NHL.TV, Hulu+, Netflix, Amazon Prime)
 
mattyj2001
Posts: 5
Joined: Thu Jul 07, 2011 11:12 pm

Re: NHL Loading Problem Tonight

Thu Nov 24, 2011 1:41 am

I've had nothing but problems with the NHL app on Roku and the PS/3 from day one. Over the past few days I've been able to watch maybe 10 minutes of hockey. Tonight there were 13 games. I went through every last one of them on both devices and none of them started to play within two minutes. And the ones that did, stopped every 10 seconds or so to buffer. It's been like this for weeks.

It's very frustrating and I feel at this point, a quarter of the way through the season, I'm being pretty well ripped off by the NHL. Value for my dollar is extremely low.
 
macbergson
Posts: 1
Joined: Thu Nov 24, 2011 1:41 pm

Re: NHL Loading Problem Tonight

Thu Nov 24, 2011 1:47 pm

I am having same problem. Watched the Caps beat the Jets then we switched to Netflix. When I went back to NHL it said it could not connect. I tried to unlink it and now it wont let me relink. I have tried deleting the app, resetting (by pulling out the power cord) and doing a factory reset. Nothing has worked.
 
DaBronx
** Valued Community Member **
Posts: 3231
Joined: Fri Apr 02, 2010 6:50 am
Location: One East 161st Street, Bronx, NY 10451
Contact:

Re: NHL Loading Problem Tonight

Thu Nov 24, 2011 3:48 pm

The channel appears to be working for me now. Am able to get in to last night's archive games and am just starting Ranger-Panther game (Rangers feed) as I rest between feedings today.

No live games today.

Peace

brett
55" Insignia-Roku 4K TV, 40" Hisense Roku TV, Roku2 XS #13A164000326, R3 #1GJ36A038993, R4 wired to Netgear WND 3700 router, 300 mb TWC broadband (Subscriber- 2019 MLB.TV Premium, 2018-19 NHL.TV, Hulu+, Netflix, Amazon Prime)
 
ldmariodl28
Topic Author
Posts: 36
Joined: Fri Nov 18, 2011 10:49 pm

Re: NHL Loading Problem Tonight

Thu Nov 24, 2011 5:38 pm

macbergson wrote:
I am having same problem. Watched the Caps beat the Jets then we switched to Netflix. When I went back to NHL it said it could not connect. I tried to unlink it and now it wont let me relink. I have tried deleting the app, resetting (by pulling out the power cord) and doing a factory reset. Nothing has worked.


I sent NHL a message about the linking issue and got this response

We apologize for the earlier log-in and stream load issues with NHL Game Center Live. The NHL operations team has resolved the issue and you should once again be able to

log-in and access the streams. If you are still experiencing any issues please sign out of NHL.com and clear the cache from your web browser and log back in at

http://gamecenterlive.nhl.com


Not very helpful!

Who is online

Users browsing this forum: No registered users and 42 guests