***IF THE IPHONE APP IS NOT FINDING YOUR ROKU PLAYER, READ THIS***
A small number of users are having issues getting past the Select a Player screen. The app isn't displaying their Roku player at this screen so they are unable to select it and proceed to the app.
We are in the process of writing up some tips that we'll post as FAQs to support.roku.com this weekend.
Well, the number of users having one of the three problems below is not that small - I estimate it to be about 1000 people per day (or 20% +/-5% of all downloads). In the mean time, here are some troubleshooting recommendations:
*** If the app does not accept your login info - make sure you type the email address in lowercase and the password is shorter than 12 characters. The following characters should not be in the password: <, >, ', ", and &. Change the password if you have to.
*** If the app does not discover the Roku player:
(1) Restart your wireless router - unplug its power for five seconds, then plug back and wait a minute for it to finish starting
(2) Restart your Roku player in the same way. Wait for the home screen to show up, then using the physical remote check it can play content of some of the network channels (say Pandora or Netflix)
(3) On your iPhone, make sure you are connected to the same WiFi network where Roku is. The Roku box can be connected either wirelessly or wired, does not matter - but check if the first 3 numbers of the IP address are the same, so they can "see" each other.
(4) Now try the "Roku" app again, fingers crossed
(5) If none of this helped, try one of the paid apps in AppStore that allows to manually add player by IP. I dare recommend my own "Remote for Roku" (it's the top paid remote for now anyway)
*** If the app discovers Roku but cannot control it (or it did control it but stopped):
(1) Restart Roku by unplugging power for five seconds and plugging again or repeat the network setup with the physical remote
(2) If/when you get tired of doing that, may I recommend again trying a paid app that avoids the issue