philsoft wrote:You don't like Charter? I think they are pretty good. I pay them like 40 bucks a month for a 30mbs connection and they include Epix at no additional cost. The service rarely has even a hiccup. I am in The Central part of Michigans lower Peninsula.
This is probably not the place to discuss various providers but my main complaint is not their general quality of service nor is it their price. Rather it is how hard it is to get tech support and answers to questions when needed.
Calling their tech support line is more than a pain and they insist on referring you to the online help when you are calling about your internet being down.
Charter's tech support is worse than Roku's at least until you finally get through to a human and their automated system does not offer a way, generally, to skip responding to each and every troubleshooting step even if you have already done them. That is unless you lie to the system and then ask for a transfer which sometimes works but also often ends with you right back in the automated system right at the start.