Your Digital Media Has Never Looked So Good

 
shellofsnail
Topic Author
Posts: 106
Joined: Tue Mar 13, 2012 3:42 am

Aspect ratio issues after latest firmware update

Thu Jul 12, 2012 9:02 pm

Since the latest Roku software/firmware update (approx. 9:30pm EST), I've had issues with MKV (Matroska) videos played from my USB thumb drive (and I've tried two of the USB apps, with the same result).

4:3 images are now stretched into some ungodly 3:1 aspect ratio. This is extreme distortion. Two of the files that are afflicted played perfectly fine when I tested them before the update. I hope this is resolved soon.
 
User avatar
kc8pql
** Valued Community Member **
Posts: 9026
Joined: Fri Jan 23, 2009 3:54 pm
Location: US

Re: Aspect ratio issues after latest firmware update

Thu Jul 12, 2012 9:13 pm

You may want to post the version and build number of the update just to avoid confusion.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
User avatar
RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Aspect ratio issues after latest firmware update

Thu Jul 12, 2012 9:14 pm

Can you post more information, including firmware version and build number, channel this is experienced on, etc?

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
shellofsnail
Topic Author
Posts: 106
Joined: Tue Mar 13, 2012 3:42 am

Re: Aspect ratio issues after latest firmware update

Thu Jul 12, 2012 9:34 pm

Ah, sure -- sorry, it was a bit hasty of me to post this without first consulting the guidelines as well as my own common sense.

Channels affected: [1] USB Media Player, v. 1.2; [2] PlayUSB v. 1.3 - the result is the same on each.
Specific issue: MKV (Matroska) video files played from USB source now appear to be distorted: videos whose native aspect ratio is 4:3 now appear 4:1. This issue has materialized within the past 15 hours. Changing the "Display Type" in settings does not correct the issue.
Roku Model: 3100x (United States)
Software version: 4.8, build 1178
Serial #: 13A19P042037
Connection type: HDMI
Resolution: 1080p (however, the issue is consistent across all res. settings)
 
User avatar
RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Aspect ratio issues after latest firmware update

Thu Jul 12, 2012 11:06 pm

Thanks. I'll poke QA and Engineering tomorrow about this to see if they've encountered any instances of this in our call center. In the meantime, if anyone else can repro, I'd be most appreciative of any info you might have.

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
shellofsnail
Topic Author
Posts: 106
Joined: Tue Mar 13, 2012 3:42 am

Re: Aspect ratio issues after latest firmware update

Fri Jul 13, 2012 5:05 am

Thanks, Shawn. I hope this is resolved soon, as 40% of what I watch on the Roku is via USB. If the problem persists, then the pleasure this product delivers to me will be about 60% what it was before yesterday.

Here's some additional info:

Not merely 4:3 titles are affected. 16:9 titles are also affected in the same way.

Not every video I tested was affected. Of 12 .mkv files I tried, seven were distorted (presented in what appears to be an extreme 4:1 aspect ratio), and five were unaffected. The video codec was the same for all 12 files. However, I found two common links among the affected files. These factors seem to reliably predict whether a file will be affected:

    [1] The video is from a PAL DVD source, with a frame rate of 25fps.
    [2] The video is full frame/4:3 from a DVD source (either NTSC or PAL).

4:3 displayed fine (a) in two cases where the original source was 1080p Blu-Ray, and (b) one case in which the original source was a laserdisc, subsequently converted to .AVI and finally to MKV. In the other two instances, the original sources were (a) 1080p Blu-Ray with an AR of 16:9, and (b) NTSC DVD with an AR of 16:9.

I performed additional analysis with VideoLAN as well as with an MKV analyzer and compared values, and this yielded no insight.

All 12 videos I tested were videos I'd watched via the Roku's USB input within the past month, at which point(s) they looked fine and none were distorted. The first thing I did after being confronted by this problem was check how recently the Roku Firmware had been upgraded, and I was not surprised that it had been updated merely two hours earlier.
 
cyperous
Posts: 5
Joined: Fri Jul 13, 2012 1:41 pm

Re: Aspect ratio issues after latest firmware update

Fri Jul 13, 2012 2:18 pm

I too am have aspect ratio issues since the update, although I am not playing them through the USB app but rather through Plex with Direct Play. I have not tested any 4:3 videos but have tested 16:9 videos and all the dvd encoded video files with aspect ratio 16:9 will display with large bars on the left and right side of the video. Before the update these videos played perfectly full screen in full 16:9 perfectness. I have tested my bluray rips and they work as expected with an pixel aspect ratio that is 1:1. I can provide a sample video file if needed. I will test some 4:3 videos when I get home and post there video specs. I rely on my Roku providing me with my entertainment needs and would appreciate some speedy fixes.

Roku Specs Roku 2 XS VER 4.8 Build 1178

I can confirm that my 4:3 content is displayed with the same aspect as my 16:9 content this needs a fix asap. It almost looks like the videos are being displayed with the exact resolution of the video which is 720x480 and it's ignoring the aspect ratio for the pixel.

Here is the video specs for a single video, but all my videos have the same specs because they were encoded with the same settings and program.

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 5 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1h 26mn
Bit rate mode                            : Variable
Bit rate                                 : 1 100 Kbps
Maximum bit rate                         : 2 200 Kbps
Width                                    : 720 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 16:9
Original display aspect ratio            : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 fps
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.106
Stream size                              : 678 MiB (74%)
Title                                    : Imported with GPAC 0.4.6-DEV (internal rev. 5)
Writing library                          : x264 core 118
Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=2 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / slices=1 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=1 / keyint=30 / keyint_min=3 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=abr / mbtree=1 / bitrate=1100 / ratetol=1.0 / qcomp=0.60 / qpmin=3 / qpmax=69 / qpstep=4 / vbv_maxrate=2200 / vbv_bufsize=2195 / nal_hrd=vbr / ip_ratio=1.40 / aq=1:1.00
Encoded date                             : UTC 2012-06-06 01:24:16
Tagged date                              : UTC 2012-06-06 01:24:31
Color primaries                          : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M
Transfer characteristics                 : BT.601-6 525, BT.601-6 625, BT.1358 525, BT.1358 625, BT.1700 NTSC, SMPTE 170M
Matrix coefficients                      : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M
Last edited by cyperous on Tue Jul 17, 2012 5:34 pm, edited 2 times in total.
 
castalla
Posts: 897
Joined: Mon Apr 02, 2012 4:55 am
Location: Back of Beyond

Re: Aspect ratio issues after latest firmware update

Fri Jul 13, 2012 2:44 pm

This is a problem evidenced in other apps - eg. iPlayer.
 
steamer
Posts: 589
Joined: Sat Apr 09, 2011 8:41 pm

Re: Aspect ratio issues after latest firmware update

Fri Jul 13, 2012 4:32 pm

many of my feeds were screwed up today UNTIL i upgraded to 4.8.
Roku 2 on 4.7 was messed up for NowhereTV.
went to the Roku 1 and they were fine, normal HD.
saw i wasn't upgraded yet, forced it to 4.8 ...
and now i'm back to normal.
???
were the feeds somehow changed/altered along with the firmware?
"The Selection of Random Numbers is too Important to be Left to Chance."

Roku 1 - Model #2100X V 3.1 b1017
Roku 2 - Model #3100X V 5.5.321
both wired
VisionNet ADSL2+4 Ports Wireless
Toshiba 40G300U HDMI, 1080P
 
User avatar
kc8pql
** Valued Community Member **
Posts: 9026
Joined: Fri Jan 23, 2009 3:54 pm
Location: US

Re: Aspect ratio issues after latest firmware update

Fri Jul 13, 2012 5:00 pm

steamer wrote:
???
were the feeds somehow changed/altered along with the firmware?

No. Rebooting your box (always the first thing to do when things go strange) probably fixed it.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
steamer
Posts: 589
Joined: Sat Apr 09, 2011 8:41 pm

Re: Aspect ratio issues after latest firmware update

Fri Jul 13, 2012 7:39 pm

kc8pql wrote:
steamer wrote:
???
were the feeds somehow changed/altered along with the firmware?

No. Rebooting your box (always the first thing to do when things go strange) probably fixed it.


yeah, makes sense.
what doesn't make sense is how/why it messed up in the first place.
thanks.
"The Selection of Random Numbers is too Important to be Left to Chance."

Roku 1 - Model #2100X V 3.1 b1017
Roku 2 - Model #3100X V 5.5.321
both wired
VisionNet ADSL2+4 Ports Wireless
Toshiba 40G300U HDMI, 1080P
 
Jpcwell0
Posts: 1
Joined: Sat Jul 14, 2012 7:05 am

Re: Aspect ratio issues after latest firmware update

Sat Jul 14, 2012 7:15 am

Hello

Any update on this issue ?

Virtually all my movies have the wrong screen resolution when streaming through the roku plex app. Anything I can do to fix the problem ?
 
mikebdoss
** Valued Community Member **
Posts: 4967
Joined: Mon Oct 25, 2010 12:52 am

Re: Aspect ratio issues after latest firmware update

Sat Jul 14, 2012 9:35 am

Jpcwell0 wrote:
Hello

Any update on this issue ?

Virtually all my movies have the wrong screen resolution when streaming through the roku plex app. Anything I can do to fix the problem ?


It was only discovered two days ago. I'm sure there'll be a fix soon, but you need to give them some time to find the problem and correct it.
 
shellofsnail
Topic Author
Posts: 106
Joined: Tue Mar 13, 2012 3:42 am

Re: Aspect ratio issues after latest firmware update

Sun Jul 15, 2012 4:22 am

Jpcwell0,

It's the weekend, so don't expect anything to change at least until the new business week. I'd give Roku engineers a few days, even up to a week, to correct this issue. RokuShawn responded and confirmed the problem very quickly, so that bodes well for an expedient resolution.
 
cyperous
Posts: 5
Joined: Fri Jul 13, 2012 1:41 pm

Re: Aspect ratio issues after latest firmware update

Tue Jul 17, 2012 5:32 pm

Is there any news about this, I really hate having to always transcode when the videos I stream can be direct played.

Who is online

Users browsing this forum: No registered users and 24 guests