Your Digital Media Has Never Looked So Good

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jntdroid
Topic Author
Posts: 15
Joined: Fri Oct 11, 2013 10:26 pm

Roku 2 XS keeps freezing / resetting

Sun Dec 15, 2013 9:20 am

I have a Roku 2 XS that's updated to the latest software. I've factory reset it a few times. This only happens when we're streaming video. It'll jitter and stutter a bit, maybe a few seconds, then completely freeze for about 10 seconds or so, then the whole box resets. It's only happened since we updated to the new UI a few months ago, and is getting more and more frequent.

It's connected to our router via ethernet, not wifi - and it's happened on two different routers. We get 75 down and 35 up. HDMI connection to TV. It's happened on different HDMI ports as well. The main channels we use for video streaming are Amazon, Netflix, and Hulu - and it's happened in all three.

Hardware going bad? Can't think of anything else...
 
Pompey
Posts: 267
Joined: Mon Oct 17, 2011 4:24 pm
Location: New York, NY

Re: Roku 2 XS keeps freezing / resetting

Sun Dec 15, 2013 7:26 pm

+1

I have posted these exact same symptoms in a few other threads. My 2XS only exhibited this problem after the 5.2 update......
"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
 
Timgiddens
Posts: 2
Joined: Mon Dec 16, 2013 4:08 pm

Re: Roku 2 XS keeps freezing / resetting

Mon Dec 16, 2013 4:12 pm

My xs began having the exact same problem after the update. It is beginning to happen more and more frequently. Is there a fix coming?
 
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RokuShawnS
Roku Engineering
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Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku 2 XS keeps freezing / resetting

Mon Dec 16, 2013 4:41 pm

jntdroid wrote:
I have a Roku 2 XS that's updated to the latest software.


This tells us nothing. We're in the process of early roll-out of another firmware version.

Please, everyone: Remember to post the release and build number, not just "the latest software."

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
cerda
Posts: 2
Joined: Sat Jan 12, 2013 8:18 pm

Re: Roku 2 XS keeps freezing / resetting

Mon Dec 16, 2013 5:33 pm

Version 5.2
Build: 3264

My Roku 2 XS will start freezing after a couple of hours of use. The video will stop, the sound sometimes continues. The Roku won't respond to any of the remote controls. After a while the television screen would go blank and the Roku would reboot. It's done this while watching Netflix and Amazon.

-Michael Cerda
- Michael Cerda\
Lockhart, Texas
 
Timgiddens
Posts: 2
Joined: Mon Dec 16, 2013 4:08 pm

Re: Roku 2 XS keeps freezing / resetting

Mon Dec 16, 2013 7:22 pm

Same exact problem, Netflix, Hulu, plex, etc... Version 5.2 build 3264. (Latest software)
 
Pompey
Posts: 267
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Location: New York, NY

Re: Roku 2 XS keeps freezing / resetting

Tue Dec 17, 2013 3:31 pm

Just got the update to ver 5.3 build 3049 on my 2 XS ..... will see if it addresses my issues......
"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
 
FX4
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Joined: Wed Oct 20, 2010 9:52 am

Re: Roku 2 XS keeps freezing / resetting

Tue Dec 17, 2013 9:45 pm

I saw the same thing on the 5.2 build. Actually my freezing / rebooting issues were there prior to 5.2, it just got a lot worse after the 5.2 release. I trouble shot it and it turned out to be an issue in my network. My initial and less than empirical observation is the 5.2 release is a bit more sensitive to corrupted packet streams than prior releases.
OTA - Antennacraft HDX 1000
Roku 4 (x1)
Roku 3 (x3)
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Roku2 XS (x4)
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ATV3 (x2)
 
Pompey
Posts: 267
Joined: Mon Oct 17, 2011 4:24 pm
Location: New York, NY

Re: Roku 2 XS keeps freezing / resetting

Mon Dec 23, 2013 11:30 pm

The 5.3 rev hasn't addressed these video issues. Still getting video freezing and resets.......................
"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
 
jontalk
Posts: 195
Joined: Tue May 17, 2011 12:59 pm

Re: Roku 2 XS keeps freezing / resetting

Tue Dec 24, 2013 5:00 pm

With v 5.2, my 2XS was actually powering off intermittently. I did a chat session with support and they had me to a factory reset. A couple of days later my player updated to 5.3. I haven't had any problems since, so I'd do a factory reset if I were you.. Yes it takes some time, but once you've logged back into your Pandora and other accounts, you'll be good to go.. Hope that helps.. it did for me.. Now I'm going to be on the hunt for Roku 3's that were Xmas gifts but aren't wanted.. My goal is to get one for <$50 !.. Happy Holidays folks!
Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
 
joeyspivey
Posts: 1
Joined: Wed Jan 08, 2014 12:55 pm

Re: Roku 2 XS keeps freezing / resetting

Wed Jan 08, 2014 1:00 pm

RokuShawnS wrote:
jntdroid wrote:
I have a Roku 2 XS that's updated to the latest software.


This tells us nothing. We're in the process of early roll-out of another firmware version.

Please, everyone: Remember to post the release and build number, not just "the latest software."

C. Shawn Smith


Shawn,

I am running Roku2 3100x, software 5.3, build 3063. I have done a factory reset at the recommendation of your Support staff. Same flower different day. Still having the same issue that everyone mentioned above. It must happen once a day.
I love the device, but it's seriously annoying as flower.

Thoughts?
Joe
 
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RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku 2 XS keeps freezing / resetting

Wed Jan 08, 2014 2:01 pm

I think we just recently discovered the cause of the issue. The fix should be in the next update, though I don't know when that will be.

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
drink2mny
Posts: 3
Joined: Sun Dec 29, 2013 2:46 pm

Re: Roku 2 XS keeps freezing / resetting

Tue Jan 14, 2014 9:40 pm

You might want to tell this big crowd with the same issue..
viewtopic.php?f=28&t=65470&p=423312#p423312
 
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kc8pql
** Valued Community Member **
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Re: Roku 2 XS keeps freezing / resetting

Wed Jan 15, 2014 7:32 am

^ You might want to read a thread before you post. Two posts up from yours in the thread you reference is a link to this thread.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
PistonHonda
Posts: 5
Joined: Thu Jan 16, 2014 1:06 pm

Re: Roku 2 XS keeps freezing / resetting

Thu Jan 16, 2014 1:14 pm

RokuShawnS wrote:
I think we just recently discovered the cause of the issue. The fix should be in the next update, though I don't know when that will be.

C. Shawn Smith


Will there be an official apology to all the Roku 2 XS customers that were advised to purchase a Roku 3 because their unit was out of warranty? Especially when it now seems apparent that it was a Roku created issue all along. I know I was advised to purchase a new one when I called in early December, and was less than pleased with that response and with what I have been reading on forums ever since.
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