Your Digital Media Has Never Looked So Good

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minimump
Topic Author
Posts: 12
Joined: Thu Dec 27, 2012 8:34 am

Roku 2 XS freezing and restarting

Mon Dec 23, 2013 7:53 am

I have a Roku 2 XS (v5.3/build 3049) that freezes for a couple of seconds and then restarts almost once a day when watching any videos on Netflix, Hulu+ or Amazon Instant. I think this issue has existed since 5.2, but it has become significantly worse in 5.3. I can't reproduce this at will, but it is frequent enough to really bother me. There is specific time of the day when this occurs.

Initially, I believed this to be a wireless issue and I connected the Roku box to my router using an Ethernet Cable, but this hasn't helped.

I also tried the factory reset using the GUI option and I still have the same problem after the system update.

I have Comcast with the 50 down/25 up plan and I don't believe bandwidth has been a problem. My video resolutions usually remains at HD through out the video, but sometimes switched to LD for a brief moment before switched back to HD.

I have CC turned on when ever possible (on NF, H+ and Amazon).

I'm in North Bergen, NJ.

I did notice a couple of threads reporting similar issues, but no specific resolution. Any help or ideas to debug this further would be appreciated.
 
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RokuShawnS
Roku Engineering
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Re: Roku 2 XS freezing and restarting

Mon Dec 23, 2013 10:01 am

minimump wrote:
I have CC turned on when ever possible (on NF, H+ and Amazon).


For testing purposes, turn off CC and let the channel(s) run to see what happens. Does the behavior change at all?

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
minimump
Topic Author
Posts: 12
Joined: Thu Dec 27, 2012 8:34 am

Re: Roku 2 XS freezing and restarting

Mon Dec 23, 2013 10:09 am

I will give this a shot.
 
crustyfolk
Posts: 13
Joined: Fri Jun 10, 2011 12:49 pm
Location: Tampa Bay

Re: Roku 2 XS freezing and restarting

Mon Dec 23, 2013 1:27 pm

I have the same issue with the same hardware and firmware (2 XS 5.3/3049). The problem was there with the previous 5.2 release, but seems to be a recent problem (last month or so). I do not use CC. The stutter/freeze/reboot seems to happen daily and on Netflix, Amazon and Hulu+.
 
Pompey
Posts: 267
Joined: Mon Oct 17, 2011 4:24 pm
Location: New York, NY

Re: Roku 2 XS freezing and restarting

Mon Dec 23, 2013 11:25 pm

Same unit, same software rev. Have been having these intermittent video stutters, freezes and resets since 5.2.
"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
 
minimump
Topic Author
Posts: 12
Joined: Thu Dec 27, 2012 8:34 am

Re: Roku 2 XS freezing and restarting

Tue Dec 24, 2013 9:02 am

I haven't noticed this issue in the last day yet. With CC set to off. Is there a way to check the uptime of a Roku box? I want to make sure it didn't reboot when I wasn't observing it.

Edit: Checked uptime using the secret screen and no restarts in the last 24 hours yet. Will keep this thread updated.
 
minimump
Topic Author
Posts: 12
Joined: Thu Dec 27, 2012 8:34 am

Re: Roku 2 XS freezing and restarting

Tue Dec 24, 2013 9:06 am

crustyfolk wrote:
I have the same issue with the same hardware and firmware (2 XS 5.3/3049). The problem was there with the previous 5.2 release, but seems to be a recent problem (last month or so). I do not use CC. The stutter/freeze/reboot seems to happen daily and on Netflix, Amazon and Hulu+.



I agree, I've had this problem for about a month or so too. Did you try resetting to factory defaults? Did it help at all?
 
RoyceMcCutcheon
Posts: 5
Joined: Tue Dec 24, 2013 10:36 pm

Re: Roku 2 XS freezing and restarting

Tue Dec 24, 2013 10:40 pm

I am experiencing this issue as well. It's happened to me multiple times while watching Netflix, and Amazon Instant Video

I have the Roku 2 XS.
Software version: 5.3
Build: 3049

It is extremely annoying and inconvenient and I hope a fix is in the works.
 
minimump
Topic Author
Posts: 12
Joined: Thu Dec 27, 2012 8:34 am

Re: Roku 2 XS freezing and restarting

Thu Dec 26, 2013 10:02 am

I had the subtitles disabled for 3 days - no restarts, uptime of about 3 days 12 hours. I enabled it again and it restarted after about 4 hours of watching with subtitles on.

FWIW, I was watching Madmen S5E1 on Netflix, and it happened at the 10 minute mark. After the restart, no problems at the same frame, with CC on.
 
ferret57
Posts: 8
Joined: Fri Oct 07, 2011 6:57 am

Re: Roku 2 XS freezing and restarting

Thu Dec 26, 2013 5:20 pm

My rokus 2Xs (both) FREEZE and RESTART whenever they check for updates. This is everyday at various times. If after your Roku does this you then go into updates, you will see it's the EXACT same time the roku freezes and restarts. I wonder if there is a fix for this?
 
minimump
Topic Author
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Joined: Thu Dec 27, 2012 8:34 am

Re: Roku 2 XS freezing and restarting

Thu Dec 26, 2013 5:39 pm

You're onto something! I checked my uptime and the last restart and they are about 2 minutes apart. I'll keep an eye out for this.
 
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kc8pql
** Valued Community Member **
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Re: Roku 2 XS freezing and restarting

Thu Dec 26, 2013 5:49 pm

you will see it's the EXACT same time the Roku freezes and restarts.

That's because the box checks for updates whenever it boots up.
The box normally checks for updates once every 18 to 24 hours, but only when it's idle.
It never updates while you're using it. Something else is causing the crash.
Last edited by kc8pql on Thu Dec 26, 2013 6:00 pm, edited 1 time in total.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
twiceover
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Joined: Wed Dec 11, 2013 12:49 pm

Re: Roku 2 XS freezing and restarting

Thu Dec 26, 2013 5:55 pm

Same problem here. Stutter, freeze, reboot. Roku 2xs latest everything. Very annoying. Happens at least once per day.
 
RoyceMcCutcheon
Posts: 5
Joined: Tue Dec 24, 2013 10:36 pm

Re: Roku 2 XS freezing and restarting

Thu Dec 26, 2013 7:59 pm

I had it happen again today while watching the TWiT channel, if this information helps at all. My specs are in a previous post above.
 
ferret57
Posts: 8
Joined: Fri Oct 07, 2011 6:57 am

Re: Roku 2 XS freezing and restarting

Fri Dec 27, 2013 8:35 am

IT ISN'T THE CHANNELS, at all. It is when ROKU checks for updates. EVERY TIME it does this. I even did a factory reset and both of mine do the same thing. Unfortunately there is no way to resolve this. I called, chatted with ROKU and to no avail. They said do hard reset. Fine, but, as stated that did not work.
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