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saw4846
Topic Author
Posts: 7
Joined: Sat Mar 29, 2014 9:02 pm

New Roku can't login to local network

Sat Mar 29, 2014 9:24 pm

The brand new, just released Roku stick logs on to my wireless network in a jiffy but can't connect to my local network and so it tells me to check the password that had to be right for it to get that far. I've tried a bunch of "fixes" I found on this site and some blog that was linked to from here. Updated the brand new just released roku stick. Factory reset. Turned off the firewall on my modem. Changed the channel thingie on my modem from auto to 1 and restarted everything a dozen times. Got nothing but frustration for my efforts.

I've got 2 bluray players, 2 iPads, 1 TV and a laptop that all got on the wireless network in seconds without me doing anything at all after I picked mine out and entered the password. Not sure why a company that has to use wireless to survive can't do that.

Anyway my minor vent aside and with my eminent roku return pending, Anyone here able to give me some ideas on how to make this thing either happy it has a wireless connection and just use it... or connect to the local network that my 7 year old grandson can make happen on one of his toys?
 
theuser86
Posts: 1832
Joined: Sun Oct 27, 2013 4:56 pm

Re: New Roku can't login to local network

Sun Mar 30, 2014 3:43 am

Search the forums for the secret screen that let's you turn off network pings.

It's a unique combination of button commands on the remote.
 
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knuckle
** Valued Community Member **
Posts: 4689
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: New Roku can't login to local network

Sun Mar 30, 2014 3:47 am

and that secret screen is

Home 5 times, FF, PLAY, REW, PLAY, FF. disable ping
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
saw4846
Topic Author
Posts: 7
Joined: Sat Mar 29, 2014 9:02 pm

Re: New Roku can't login to local network

Sun Mar 30, 2014 11:30 am

knuckle wrote:
and that secret screen is

Home 5 times, FF, PLAY, REW, PLAY, FF. disable ping


This worked. You are wise beyond your years.
 
Smerri
Posts: 1
Joined: Tue Apr 01, 2014 4:35 pm

Re: New Roku can't login to local network

Tue Apr 01, 2014 4:36 pm

Hi. I am having the same issue, disabled pings, and still same issue with local network. Any other suggestions?
 
twbranch
Posts: 25
Joined: Wed Mar 26, 2014 5:50 pm
Location: Winston Salem

Re: New Roku can't login to local network

Tue Apr 01, 2014 5:08 pm

All I had to do was reset the device and it worked.
 
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kc8pql
** Valued Community Member **
Posts: 9026
Joined: Fri Jan 23, 2009 3:54 pm
Location: US

Re: New Roku can't login to local network

Tue Apr 01, 2014 5:42 pm

^ Yes. In fact, that's the first thing to try.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
jamesjr191
Posts: 1
Joined: Sun Oct 05, 2014 7:14 pm

Re: New Roku can't login to local network

Sun Oct 05, 2014 7:21 pm

i got to that screen but mine says..........disabled already. Dang! any other ides?
 
JWCARROD
Posts: 1
Joined: Tue Jan 13, 2015 7:33 am

Re: New Roku can't login to local network

Tue Jan 13, 2015 7:50 am

I had grief connecting to Virgin 2 Hub.
Had to connect Roku 3 using 3 mobile device, reset the unit using secret screens,turned of ping now works on Virgin.

J
 
Shadus
Posts: 1
Joined: Sat Jan 17, 2015 2:18 pm

Re: New Roku can't login to local network

Sat Jan 17, 2015 2:22 pm

Unfortunately, my Roku streaming stick doesn't have an option for disabling network pings in its secret menu. Any ideas?
 
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knuckle
** Valued Community Member **
Posts: 4689
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: New Roku can't login to local network

Sat Jan 17, 2015 3:11 pm

To disable pings

from the home screen with your roku remote
Press Home 5 times
Press FF 1 time
Press Play 1 time
Press Rew 1 time
Press Play 1 time
Press FF 1 time
then disable ping

Press rapidly, evenly and without pausing.

good luck
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
DRJ75
Posts: 2
Joined: Sat Feb 25, 2017 4:11 pm

Re: New Roku can't login to local network

Sat Feb 25, 2017 4:19 pm

I got to the menu, changed the settings, but no dice.
I rebooted the Roku stick from the Secret Menu.

What's next? My extender is active and has 3/4 bars.
It's connecting to that, but still not to the local network.
 
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atc98092
Posts: 3806
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: New Roku can't login to local network

Sat Feb 25, 2017 7:09 pm

DRJ75 wrote:
I got to the menu, changed the settings, but no dice.
I rebooted the Roku stick from the Secret Menu.

What's next? My extender is active and has 3/4 bars.
It's connecting to that, but still not to the local network.

I encountered this issue last week on my network. Seems my DHCP server decided it didn't want to play anymore. My DSL router provides the service. I was getting ready to install DHCP on one of my network computers when the router suddenly decided to play again. If you go into your network settings, you should be able to see the IP address the Roku is using. If it starts with 169. something, or if it's all zeros, then you are having a DHCP issue on your network. It's entirely possible to connect to the wireless access point, but still not connect to anything.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
DRJ75
Posts: 2
Joined: Sat Feb 25, 2017 4:11 pm

Re: New Roku can't login to local network

Sat Feb 25, 2017 7:45 pm

I got mine to work by accident. I had to reset my router to factory settings and suddenly the stick started to work.
So here is what happened to me:
  1. Installed new router
  2. Installed Roku stick
  3. Roku stick not functional, possibly due to lack of signal
  4. Installed extender
  5. Went to "secret menu" in Roku (Home x5, FF, play, REW, play, FF [THANKS KNUCLE!]) and disabled ping back
  6. Roku stick still not functional
  7. Reset router to factory settings
  8. All systems "Go"
I guess sometimes something bad has to happen to build everything back up. :-)
 
witcher
Posts: 1
Joined: Thu Jul 18, 2019 2:25 pm

Re: New Roku can't login to local network

Thu Jul 18, 2019 3:11 pm

Sorry to resurrect this old thread, but I had this problem, and I found a solution to it that I haven't seen on the Roku forums. I was using the Roku Streaming Stick, and when connecting to the network, I had 3 checkboxes: wireless, local network, internet. It would fail at local network. I was able to connect it to my phone hotspot, and then it updated firmware, and I was able to finish setting it up. With the new firmware, when connecting to a wireless network, there were only two boxes: wireless and internet. Now it would fail just at wireless.

The router I was trying to connect it to was a Calix C844G all in one modem / router that was pre-installed in an apartment through CenturyLink. I went into the admin of the router, and under advanced > dhcp settings, there is a setting to enable or disable special characters. Once I enabled special characters in DHCP, it would now connect. Hope this helps someone.

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