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Steve244
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Re: Roku 2XS reboot issue-Continued

Thu Jun 19, 2014 9:44 am

let us know... I can see how a corrupted build could be the cause, but I'd have hoped there would be integrity checks before it installs. Timers are sooooo 1960s.
 
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kc8pql
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Re: Roku 2XS reboot issue-Continued

Thu Jun 19, 2014 9:53 am

but I'd have hoped there would be integrity checks before it installs

There are. In fact, if an update is corrupted, the box should revert to the previous build.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
wvfan
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Re: Roku 2XS reboot issue-Continued

Thu Jun 19, 2014 10:38 am

Still no reboots since yesterday's "tweak", though the reboots are so sporadic and unpredictable it's hard to really say one way or another. While streaming Netflix today I did stopped mid play, about an hour into my movie and entered the "secret platform screen" to see what my Roku's temperature was and it was at 45C, so no overheating issues I assume. I looked up normal operating temperatures and found it is between 40C-45C. Just thought I'd add that footnote to my post.
 
IBMMuseum
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Re: Roku 2XS reboot issue-Continued

Thu Jun 19, 2014 5:01 pm

Another reboot from within Pandora (that's a total of three so far, the only reboots I have ever had with my 2XS), and my fan was blowing right on the unit. It always seems to be within a few songs after starting, when I have been watching other channels for hours before, with no issues elsewhere. I can restart Pandora and not have any problems for hours afterwards.

The album art and title moving around the screen freezes mid-song, the music stops (display at 1080p, audio in "Surround" mode, going through a Monoprice HDMI switch which sends the digital 5.1 in and out of my workstation, then to an RCA receiver) for about five seconds, then the unit reboots...
 
wvfan
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Re: Roku 2XS reboot issue-Continued

Thu Jun 19, 2014 6:09 pm

FORGET MY INITIAL POST. Just had a stutter, freeze and reboot while watching Netflix - 10 minutes into the show. So I guess it's up for Roku developers to remedy this problem like so many have suggested before. There has to be some inclination as to what the cause is after all this time. RokuShawnS, RokuDouglas, RokuKen, RokuRyan, RokuJamesL could you please advise any status to this ongoing problem. I haven't seen any posts from the moderators in awhile, unless I've overlooked them. Thanks in advance for any prompt reply.
 
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RokuShawnS
Roku Engineering
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Re: Roku 2XS reboot issue-Continued

Thu Jun 19, 2014 6:45 pm

wvfan wrote:
FORGET MY INITIAL POST. Just had a stutter, freeze and reboot while watching Netflix - 10 minutes into the show. So I guess it's up for Roku developers to remedy this problem like so many have suggested before. There has to be some inclination as to what the cause is after all this time. RokuShawnS, RokuDouglas, RokuKen, RokuRyan, RokuJamesL could you please advise any status to this ongoing problem. I haven't seen any posts from the moderators in awhile, unless I've overlooked them. Thanks in advance for any prompt reply.


viewtopic.php?f=28&t=70430&start=15#p444560

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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knuckle
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 4:17 am

@ wvfan -- I believe you would make a good addition to the beta program
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
wvfan
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 5:45 am

@knuckle - I looked into the beta program bu it seems my model isn't listed. All I see is:

Roku is now recruiting Beta Testers for the following platforms:
Roku LT (2700)
Roku 1 (2710)
Roku 2 (2720)
Roku Streaming Stick (3500)

My 2 XS is (3100). I'm assuming that's relative to the 2700, 2710, 2720, 3500, if they are model numbers.
 
wvfan
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 5:54 am

@knuckle - I just filled out the survey for the Beta testing. Thanks for the referral.
 
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knuckle
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 5:59 am

That is the new betas --- there are existing betas covering all models all the way back to day 1 -- Shawn was serious about every issue being passed onto engineering
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
mrjlturner
Posts: 379
Joined: Thu Jan 23, 2014 11:57 am
Contact:

Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 11:24 am

Guys,

How do we get into the Beta program? I'm so frustrated w/ these reboots that I'm having a hard time keeping my finger off the trigger of buying something else. My wife isn't happy...and you know what that means!? I think getting some updated code in the Beta program might be my last ditch effort to keep my investment in ROKU alive. Your time is appreciated!
My ROKU Info:
Roku Premier+ (Wireless | Static IP) - HDMI (1080P)
Roku Premier+ (Wireless | Static IP) - HDMI (1080P)
Spectrum Internet (100 Mbps / 10 Mbps)
Netflix; Hulu Plus; Amazon Prime
 
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RokuShawnS
Roku Engineering
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 12:59 pm

Send myself or RokuRich a PM, and we'll send you a link to the application. Be aware that just because you applied doesn't mean you'll get in, and there's a lot of work involved. IE, don't do it just in the hopes of fixing one bug -- do it because you want to help squash bugs, and will report in regularly.

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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kc8pql
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 1:39 pm

...also note that beta testing can cause problems as well as fix them. That's what testing is about.
If it's not OK if things don't to work sometimes, you may not want to do it.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
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RokuShawnS
Roku Engineering
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Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 1:54 pm

kc8pql wrote:
...also note that beta testing can cause problems as well as fix them. That's what testing is about.
If it's not OK if things don't to work sometimes, you may not want to do it.


QFT. You may get more bugs than you bargained for in beta testing ... that's what it's for.

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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Elijah_Baley
Posts: 3120
Joined: Tue Feb 04, 2014 10:40 am
Location: Poquoson, VA

Re: Roku 2XS reboot issue-Continued

Fri Jun 20, 2014 1:59 pm

RokuShawnS wrote:
...
QFT. You may get more bugs than you bargained for in beta testing ... that's what it's for.

C. Shawn Smith


But they are Soooooo good when sauteed in peanut oil with a little garlic and mushrooms and Chinese peppers. 8) :wink:
Two Roku Ultras, three Roku 3s and a Roku 1
"Part of the secret of success in life is to eat what you like and let the food fight it out inside." Mark Twain
Van Roy's Law: An unbreakable toy is useful for breaking other toys.

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