But if you are really that dissatisfied with your Roku then you might be best served by going with another device.
There are lots of alternatives. With the maturation of the Plex project the 'thousands of channels' claim is becoming less important.[/quote]
Everyone is so focused on the FireTV as "the alternative" to a defective Roku just because it is an Amazon product and is the "new kid on the block".
There are other streaming devices that have the majority of "the better" apps that Roku's have and ARE VERY STABLE AND DON'T CRASH.
Sony Blu-Ray players and streaming boxes have never crashed on me. The downside is that new channels and apps aren't added as often but they still get added even on older models. Recently my Sony BR added the Flingo Suite of Apps and the Fawesome set of apps and others. All the "major players": NF, Hulu, Amazon, Crackle, etc. are already there plus other apps.
TiVo has upgraded their streaming apps as well. The OperaTV store has most of Roku's apps already and constantly adds new apps plus also has "the major players". And TiVo DOES NOT CRASH.
GoogleTV devices are older BUT DO NOT CRASH and have web browsing capabilities for video content. You can side-load XBMC (Like with FireTV) and run PLEX. You don't have access to Hulu+ but you can get Hulu available content from PLEX channel scripts.
If Sony and TiVo added PLEX support or Tivo would offer DLNA support, I would completely dump Roku in favor of these more stable platforms.
Roku should get their act together and work the issues and keep their customers happy. Roku's competition is getting better so the huge lead Roku had in the past is slowly shrinking. Just wanted to bring to your attention over other equally good streaming alternatives other than FireTV to consider.