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mikeyts
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Netflix Resolution Constrained (native Roku UI, not Roku 3)

Tue Sep 02, 2014 7:26 pm

Is Netflix resolution currently constrained on your Roku (not Roku 3 or HDMI Stick)? Play "El Fuente: 60 MP10", a clip with bit rate/resolution information printed on each of its constituent video encodes (you could also use "Example Short 23.976" or "Test Pattern: Downscaling 2997fps 10Min", but "El Fuente", a colorful travelogue of Mexico, is the most pleasant) . Does it get to the 4300- and/or 5800 Kbps 1080p encode? My Roku 2XS currently isn't getting over 720p. This is also true of my WD TV Live, Panasonic DMP-BDT220 and Sony BDP-S390. None of my other devices have this constraint (Roku 3, TiVo Roamio, TiVo Premiere, Xbox One, PS3, Win8 Netflix app or HTML5 Netflix website player in IE11 on Win8). I and other have been trying to figure out a pattern, if there is one.

Please make sure that your Display setting is 1080p. State whether you're wired or wireless and the nominal speed of your network service. (My Roku 2XS is wired and I have 50 Mbps service from Cox Communications, a Netflix Open Connect partner).
 
trekkeriii
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Tue Sep 02, 2014 8:58 pm

Yeah, I can confirm this behavior. Roku 2 XS wired to a 50 Mbps download speed from TWC in the Columbus, OH area.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
 
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mikeyts
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Tue Sep 02, 2014 9:46 pm

All of the devices which I own which still have the old common Netflix UI (WD TV Live Streaming, Panasonic DMP-BDT220, Sony BDP-S390) and my Roku 2XS are 720p constrained. I hadn't noticed it because I no longer use any of these things to stream Netflix. My devices with the new common Netflix UI (Roku 3, TiVo Roamio, TiVo Premiere, Xbox One, PS3), the Win8 Netflix app and HTML5 website player running in IE11 on Win8 all get the Netflix 1080p video encodes. A number of people have reported on AVS that their old common Netflix UI devices are 720p constrained, though one person reported that he has two Sony BDPs (S1100 and S3100) with the old common Netflix UI which do get the 1080p encodes (he's 720p constrained in the HTML5 player in IE11 on Win8); another person reports that Amazon Fire TV gets the 1080p encodes, and it has the old common Netflix UI.

Someone on AVS theorizes that support for 1080p is being dropped on all older devices which used to have it; I don't buy it. Netflix gains nothing from that except a ton of pissed off customers and some bad press.

Comments, RokuShawnS, etc?
 
Losan
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Wed Sep 03, 2014 5:52 am

I have exactly the same issue with my Roku 2 XS. Since last Friday I'm not able to get Netflix streams with bitrate higher than 3000 kbps (720p).

Is it some kind of technical glitch/error? Netflix support is unaware of this issue.
 
johninFL
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Location: Florida

Re: Netflix Resolution Constrained (native Roku UI, not Roku

Wed Sep 03, 2014 8:05 am

Yep me too.With my R-2XS set to 1080p i'm getting a bitrate of 3000kbps
Resolution 1280x720
My 2-XS is wired w/8Mbts.down.
This must be a new thing cuz i used to get 5800kbts.
 
A.J.
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Location: North Carolina

I can no longer get 1080P with Netflix

Wed Sep 03, 2014 8:12 am

For several days my Netflix reception has been limited to 720P at 3,000 Kbps, morning, noon, and night. I have tried hard resets of the Roku and router and have uninstalled and reinstalled the Netflix app, with no affect. I also rechecked my Roku settings (1080P) and Netflix Account/Playback settings (High), so they haven't changed.

I have Windstream 12 Mbps DSL and my Roku 2 XD receives via WiFi. This previously always worked flawlessly, 1080P at 5800 (or 5850?) kbps until last weekend. A laptop on WiFi placed next to the Roku shows 12.2 Mbps download in speed tests, so this seems to rule out any WiFi or ISP problem.

Any ideas? Anybody else check their Netflix speed lately?
 
A.J.
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Location: North Carolina

Re: I can no longer get 1080P with Netflix

Wed Sep 03, 2014 8:17 am

Rats! I hadn't noticed that there was already a thread on this subject. I should have posted there.
 
theuser86
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Re: I can no longer get 1080P with Netflix

Wed Sep 03, 2014 10:32 am

Have you tried running a speed test on the Roku?

Google for the speed test private channel. You could be having wifi issues with just the Roku.
 
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RokuShawnS
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Wed Sep 03, 2014 10:36 am

Merged threads.

Looking into it.

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
A.J.
Posts: 116
Joined: Tue Jan 25, 2011 10:23 am
Location: North Carolina

Re: I can no longer get 1080P with Netflix

Wed Sep 03, 2014 1:59 pm

theuser86 wrote:
Google for the speed test private channel. You could be having wifi issues with just the Roku.


Thanks for the link. Looks like a useful channel. It did confirm there is no problem with my WiFi or Roku since the results of that test range from 9 to 12 Mbps which is right in line for 12 Mbps DSL. So, 5800 Kbps Super HD would stream perfectly if it was available, but 3000 Kbps is all I now get from Netflix.

I hope this is temporary and not a deliberate move by either Roku or Netflix to downgrade picture quality on older Roku devices.
 
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mikeyts
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Wed Sep 03, 2014 2:38 pm

Someone in AVS Forum reported (here) that he'd had a productive session with Netflix CS last night, in which they took him very seriously and observed what was going on when he simultaneously played something known to have 1080p video on both a device that was 720p constrained and PS3, which is not. They could see that something was going wrong, though they didn't know what. Significantly, they did acknowledge the problem and stated that they'd continue to work on resolving it. Everyone else reported that CSRs quite typically ran them through a battery of simple tests (reboot the device, reboot your router, check this setting, check that setting, etc, etc) and then blamed either their network service provider or the device :roll:.
 
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mikeyts
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Wed Sep 03, 2014 8:21 pm

It's fixed. Hallelujah, praise the Lord and let jubilation reign! :cool:

I've tried it on WD TV Live (3rd gen), Panasonic DMP-BDT220, Sony BDP-S390 and Roku 2XS. They all now go up to the 1080p encodes (the S390 is limited to the 4300 Kbps 1080p one, but that's an old bug which was never fixed).
 
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RokuShawnS
Roku Engineering
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Re: Netflix Resolution Constrained (native Roku UI, not Roku

Thu Sep 04, 2014 1:33 pm

The issue was resolved yesterday. If anyone is still seeing it, please reboot the Roku and try again.

Thanks for the report!

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan

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