KATHLEEN Y (11/14/2015, 1:54:44 PM): Welcome to Sling TV Live Support
KATHLEEN Y (11/14/2015, 1:55:01 PM): Hello how may I assist you?
Me (11/14/2015, 1:55:01 PM): Hi Kathleen
Me (11/14/2015, 1:55:53 PM): I use the SlingTV app on my Roku 4, but it is very buggy. Are you able to share if there are plans to update the app soon to address issues of hanging and such?
KATHLEEN Y (11/14/2015, 1:56:29 PM): I would be happy to provide you with that information. Can you please verify your email address and the last 4 digits of your card on file?
Me (11/14/2015, 1:57:00 PM): <reply hidden for security reasons>
KATHLEEN Y (11/14/2015, 1:57:08 PM): Thank you one moment please
KATHLEEN Y (11/14/2015, 1:58:32 PM): I appreciate your patience. I see that you are subscribed to the Best of Live TV package along with Sports Extra. Would you like to add a phone number to your account information?
Me (11/14/2015, 1:59:19 PM): No, not today
KATHLEEN Y (11/14/2015, 1:59:34 PM): Sling TV app is not fully supported on the Roku 4, we are currently working on releasing an updated version of the app on that device as soon as possible. At this time I cannot provide you with an Estimated Time or Date.
KATHLEEN Y (11/14/2015, 2:00:14 PM): When the updated version will be released
Me (11/14/2015, 2:00:57 PM): Okay. I hope it is soon because it is extremely frustrating. I am constantly having to exit the app and restart it just to continue watching a sports event or show.
Me (11/14/2015, 2:01:22 PM): In fact, if the update does not come before the next billing period, I will just cancel the service.
KATHLEEN Y (11/14/2015, 2:02:36 PM): I understand your concerns and frustrations. Our engineers are working very hard on releasing the updated version of the app on the Roku 4 very soon. I apologize for any inconvenience caused.
Me (11/14/2015, 2:04:39 PM): I understand it is outside of your control--please understand I am not frustrated at you. It is just hard to justify the amount I am paying monthly for the service when it functions as poorly as it is functioning now. I will keep my fingers crossed for an updated version of the app soon.
Me (11/14/2015, 2:05:20 PM): I appreciate your help today
KATHLEEN Y (11/14/2015, 2:05:31 PM): You are welcome I will forward your feedback to our development team
KATHLEEN Y (11/14/2015, 2:05:37 PM): Is there anything else I can help you with?
Me (11/14/2015, 2:06:24 PM): No, that is all for today. Thank you for passing on the feedback, too. Thanks again
KATHLEEN Y (11/14/2015, 2:06:27 PM): It was my pleasure to assisting you today. Please note you can visit http://www.sling.com
to manage your account online or to check for more information and updates on our services. Thanks for choosing Sling TV. Have an awesome day!