bcm00re wrote:Basil wrote:Perhaps you don't understand software development as well as someone who has worked it for about 20 years like myself. First and foremost, the fact Roku even released -- or rather pushed (because we were forced to it without any choice) -- this version 7 software without properly testing it is extremely unprofessional and makes the company look really, really bad. NCAA Football is probably the biggest, most popular sport in the USA right now (at least as far at $$$$ goes) and the fact they didn't even bother to verify their software "upgrade" worked properly with it reeks of sloppy workmanship that was rushed to release. And the fact their software engineers aren't smart enough to fix this (very big) problem after almost a month shows they don't have the best or brightest working for them -- but I guess we already knew that because that same team released this bug-ridden version 7 software in the first place. If Roku's software team was using any configuration control tools at all for software development, it should be fairly easy to isolate the source of the problem. Part of me has to wonder if their software development is being done offshore like in India -- that sure would explain a lot. Even without understanding the problem there is absolutely no reason that Roku boxes couldn't be rolled back to the previous software version (that worked fine with WatchESPN and everything else), but since that would cost Roku a lot of time and money they would rather just let their customers suffer with this half-baked version 7 software.While I'm frustrated as others with the WatchESPN replays not working (at least, none of the ones I've wanted to watch work on my Roku 3, model 4200) I'm not going to call a Roku employee a liar because fixing stuff takes longer than I want it to.
What Roku needs now is some bad press on this matter because until they are worried about it effecting their bottom dollar they seeming aren't worrying about it.
Oh, Wise One, who wrote his first computer program 17 years after I wrote my first one (albeit, mine was in college in 1978), allow me to offer some thoughts.
Roku software 7.0 is a complete rewrite. It's not an edit of 6.x, but a from the ground up rewrite. That means a different development process.
From my sources, WatchESPN was tested and working in Roku 2 & 3 boxes during the beta period. That indicates an update from the app developer contributed to the issue. I am surprised at the length of time it's taking to resolve. That indicates the problem occurred with an update to WatchESPN, but is caused by a bug in 7.0 that wasn't discovered in testing (remember, WatchESPN at the time was working on Roku 2 & 3 boxes). The sports app that was problematic in the beta testing was, according to my source, NBC Sports, which is still working.
Was testing adequate? I think not. On that we agree. We disagree on calling a statement of a Roku mod a lie.
Apart from WatchESPN replays, I'm having no issues with my Roku. It's not what I call bug-ridden. Users of boxes that have been discontinued for years (plural) are experiencing many issues, based on feedback I've seen on the forum. Testing on the discontinued but still supported boxes was woefully inadequate. I expect Roku has learned from this.
Oh, and you'll be joining up the Beta program to put your expertise to work, right? I'm going to request access. See you over there?