clocks wrote:Great! Now if they would just top it off with what we should expect as normal, in terms of heat, fan speeds/noise, etc...
raqball wrote:Kudos to Roku~!
Tyrone Balajadia <EDITED BY ROKUSHAWNS> wrote:Hi Len –
Thanks for writing Roku and providing your feedback. Can you provide a best time and number so we can have our Call Center reach out to you and provide replacements for your Roku2 XS. Also, we noticed that you currently have 2 Roku XS and 2 Roku LTs. Can you confirm? We have the following serial numbers linked to your account:
me wrote:I have three Roku 2 XS streamers and three Roku LT streamers. I am not aware of any problems with the LTs. The Roku I have been scrutinizing is associated with another account (I didn't want to purge channels from our other Rokus). The Rokus are...
Dad's Roku 2 XS 13C1AF132841 06/28/2014
Basement XS 13C1CR096575 03/31/2013
Living Room XS 13C1AS089872 11/01/2013
Kitchen LT 19C28H026381 10/17/2012
Paul's LT 19D2AA035333 01/27/2013
My third LT is linked to my kid's own account and it is also working fine (as far as I know).
The Roku 2 XS streamers are most used in our house. We used to run them wirelessly. Following an update about a year ago, it became impossible to stream files from Plex wirelessly, so I ran ethernet to each Roku. Two updates ago (I think when MGO was installed), the wired Rokus started rebooting. Not just with Plex, but also with Netflix. I was told the Plex issues were related to how files were encoded, but Netflix was something I had no control over. Looking into the matter, I discovered I was not the only one having this problem. I provided your chat support and user forum moderator with substantial data about the reboots. Both denied the problem. I offered to turn on debug mode and force the problem, but neither was interested since there was no problem. I provided the customer advocate email all the documentation and they did not respond at all.
I like the Roku 2 XS -- that's why I have three of them. If I could roll back to the firmware that shipped with the streamer and decline updates, I would be happy. Unfortunately, that is not possible. I can be (and have been) patient. If your support people tell me there is nothing wrong and there is no fix in the works, then there is nothing to wait patiently for. If your support people would simply monitor the crash records from my Roku, I would at least feel like you cared. Right now, I feel like Roku doesn't know its customers after 90 days.
You can read about this problem here...
https://forums.plex.tv/index.php/topic/ ... requently/
http://www.reddit.com/r/Roku/comments/1 ... boot_loop/
http://www.amazon.com/Roku-reboots-lot- ... B00BGGDVOO
(URLs deleted because forum limits URLs to ten in a post)
My Roku updated to 5.5.320 on 7/1. I had hoped that this would address the problems as there were changes to channels (including Netflix) as well. I ran movies on Netflix until it crashed (a little more than 24 hours) and I am currently running movies via the official Plex app to see if that still crashes the box.
I am available to talk to your support time from 8am to 9pm most days. The best number to call is (***) ***-**** (6pm to 9pm), but I have a cell phone as well (***) ***-****. While I am open to replacing the hardware, I do not believe there is anything wrong with my hardware and wired ethernet and usb connectivity are important to me.
Thanks for your interest in my problems.
Voldemort wrote:... Of course, I was only having problems with the Roku 2 XS and I had three of them. I responded to the email but never got a response [...] I would not get too excited until the package arrives
EnTerr wrote:Voldemort wrote:... Of course, I was only having problems with the Roku 2 XS and I had three of them. I responded to the email but never got a response [...] I would not get too excited until the package arrives
Your story seems out of the place in this thread and probably should be cleaved away (RokuShawnS?).
EnTerr wrote:Regardless, some feedback from me: seems like a great learning moment for you - if you expect resolution of a problem, be short and up to the point - confirm what was asked and provide phone contact, no more. Just like dealing with IRS - stay focused and do not volunteer extra information. You don't want to overload CSRs brains.
EnTerr wrote:Btw do you have many games installed on the user account? The kind that you see "download %" dialog when installing. A few months ago i found a peculiar bug that brings 3xxx players to their knees when sufficient amount (between half and one dozen) of non-BrightScript games have been installed and played. The only solution i found is to delete enough of these games from the account (adding SD card has no relation).