Your Digital Media Has Never Looked So Good

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BigUps
Topic Author
Posts: 2
Joined: Tue Dec 15, 2015 8:46 pm

Roku 4 Netflix Lip Sync Issues

Tue Dec 22, 2015 3:28 pm

I have 3 Roku3's and 2 Roku4's. My R4's are having lip sync issues when using Netflix. I move my R3's to the same TV with the same cables and have no issues, so I'm pretty sure its the R4's. Is there a fix for this?
 
jamesutz
Posts: 11
Joined: Tue Dec 01, 2015 8:04 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Dec 22, 2015 4:05 pm

I just noticed this this afternoon. Watched a documentary on Netflix and the sound was off just a little. Roku 4 as well.

James
 
User avatar
RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Dec 22, 2015 4:20 pm

viewtopic.php?f=28&t=44685

In short, we need a bit more information as noted in the link above.

Have you tried deleting the channel, rebooting the Roku, and then re-adding the channel? Also for the sake of testing, go to your Netflix account on the web, remove linked devices, and then re-link them. Please note both of these may/will require you to re-authenticate the account.

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
BigUps
Topic Author
Posts: 2
Joined: Tue Dec 15, 2015 8:46 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Dec 22, 2015 5:55 pm

RokuShawnS wrote:
http://forums.roku.com/viewtopic.php?f=28&t=44685

In short, we need a bit more information as noted in the link above.

Have you tried deleting the channel, rebooting the Roku, and then re-adding the channel? Also for the sake of testing, go to your Netflix account on the web, remove linked devices, and then re-link them. Please note both of these may/will require you to re-authenticate the account.

C. Shawn Smith


Cool, thanks for the link. I just followed the above and it didn't help at all. Here's the rest of the information per your linked post.

1) Netflix
2) v4.2 build 114
3) When watching, the lips are not in sync with the movie. This is on my Roku4. I have a Roku3 and when hooked up to the same chords and TV it works fine.
4) Put on any movie/show from Netflix. Sit back and watch everything turn into a bad kung fu movie.
5) 100% reproduceable
6) YYOO7A182416
7) Roku 4 - v7 build 8863
8) don't have the code
9) Wifi, 802.11 AC
10) Signal Strength = Excellent
11) Cable internet
12) 1080p resolution
13) Been subscribed to Netflix since 2004
14) Pioneer Kuro
15) Onkyo
16) Google OnHub
 
madmox
Posts: 50
Joined: Wed Nov 04, 2015 1:01 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Dec 22, 2015 9:18 pm

I had lip sync issue with roku 4 when passing through tv and out to my amp using the arc on hdmi. I resolved the issue by running an optical cable directly from the roku to the amp.
 
joe6680
Posts: 9
Joined: Wed Dec 30, 2015 11:34 am

Re: Roku 4 Netflix Lip Sync Issues

Wed Dec 30, 2015 12:12 pm

I have the exact same issue except on Plex. I tried multiple HDMI cables and many settings within the receiver about audio sync and hdmi speeds to no avail. I then tried using an optical cable as mentioned above and while that helped a little, the lip sync issue still exists (mostly with DTS Audio and yes my receiver supports it)... This is 100% Roku 4 specific as this issue does not exist on Roku 3 or Xbox One with when using the Plex app.

The only reason I went to a Roku 4 was for the 4K support and my overall positive experience with the Roku 3.

If resolution cannot be found soon, I will be forced to explore other streaming devices from Amazon which now also offer 4K support.
 
DTB
Posts: 1
Joined: Mon Jan 04, 2016 1:31 pm

Re: Roku 4 Netflix Lip Sync Issues

Mon Jan 04, 2016 1:36 pm

I'm also experiencing audio sync issues on Netflix and Plex with my Roku 4. Previously was using a 3 with the same amp and TV with no problems. Issue seems to be isolated to the 4. Hopefully there is a fix on the way?
 
Synozeer
Posts: 1
Joined: Tue Jan 05, 2016 1:42 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Jan 05, 2016 1:43 pm

I also have this same issue with Netflix.
 
raqball
Posts: 119
Joined: Sun Feb 22, 2015 1:02 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Jan 05, 2016 1:45 pm

Same issue here on Roku 4 with Netflix and CBS All Access..

Tested on Roku 3 and no issues at all...
Roku Ultra
LG OLED55C7P
Sonos Playbase
 
madmox
Posts: 50
Joined: Wed Nov 04, 2015 1:01 pm

Re: Roku 4 Netflix Lip Sync Issues

Tue Jan 05, 2016 5:31 pm

For those having lip sync issues. Have you tried fiddling with the audio settings? Dd+ is a very finicky format. Doesn’t always play well with TVs and avrs. Fire tv 2015 had issues like this so they released an update to allow the old Dolby digital 5.1 to be selected as an output.
 
joe6680
Posts: 9
Joined: Wed Dec 30, 2015 11:34 am

Re: Roku 4 Netflix Lip Sync Issues

Wed Jan 06, 2016 4:32 pm

What do you mean by fiddle with the settings? If Amazon had to release a hardware patch to fix it, I'd assume Roku would have to as well. I think that's what we're all hoping for, just wish that they'd so it sooner. Tired of watching content that looks like a translated Godzilla episode.
 
madmox
Posts: 50
Joined: Wed Nov 04, 2015 1:01 pm

Re: Roku 4 Netflix Lip Sync Issues

Wed Jan 06, 2016 7:07 pm

Lol! Love the godzilla reference. I know exactly what you mean. Thankfully, it's only a software update, at least it was with the fire tv and roku has said they are considering doing the same. I only had the issue when passing signal through my tv to the amp. When I plugged optical cable directly to amp, it cleared up. So, I think, between dd+ and arc passing signal, it was too much. All my equipment is a year old btw, and not cheap.
 
CodeeCB
Posts: 8
Joined: Wed Dec 30, 2015 3:02 pm

Re: Roku 4 Netflix Lip Sync Issues

Fri Jan 08, 2016 11:44 am

Add me to the list as well. I just tried Netflix on the roku and the audio was definetly off from the video. I tried both optical and ARC with no luck. I have to goto the one connect box and then my reciever via optical since the roku won't work on my Denon x7200wa. Plex, Amazon, and Hulu work fine on the roku and Netflix works fine on the tv. Maybe Netflix is what needs the update?
 
WCBlackRhino
Posts: 1
Joined: Fri Jan 08, 2016 12:21 pm

Re: Roku 4 Netflix Lip Sync Issues

Fri Jan 08, 2016 12:24 pm

Same thing with me as well. like CodeeCB Add me to the list! I also have the Denon x7200wa
 
Frankp999
Posts: 81
Joined: Wed Dec 12, 2012 8:24 am

Re: Roku 4 Netflix Lip Sync Issues

Sat Jan 09, 2016 1:33 am

Just hooked up new Roku 4 today replacing Roku 3. Just swapped cables, rebooted every thing from router to av receiver. I now have lip sync issues where the Roku3 had none. Grrr. Probably send it back if there isn't a solution very soon ( within the mail order vendor's return period),
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