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ttianna
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Roku 2 freezes every day

Sat Jan 02, 2016 10:21 am

I have a Roku 2 that, for the past month or so, has been freezing at least once a day, requiring me to unplug it to restart. Do you think resetting the unit will help? Any other troubleshooting steps I can take?
 
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knuckle
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Re: Roku 2 freezes every day

Sat Jan 02, 2016 10:29 am

Hi ttianna,

in the settings menu set menu volume to "off" then reboot the player -- see if this helps
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Basil
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Re: Roku 2 freezes every day

Sat Jan 02, 2016 9:12 pm

ttianna wrote:
I have a Roku 2 that, for the past month or so, has been freezing at least once a day, requiring me to unplug it to restart. Do you think resetting the unit will help? Any other troubleshooting steps I can take?

Which Roku 2? Model 2710 (with the WiFi Remote and headphones) or model 4210 (with the standard IR remote)?
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wahoowad
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Re: Roku 2 freezes every day

Sun Jan 03, 2016 6:09 am

We have the same issue - started freezing while navigating Roku features but not within an app playing content. It did not do this for years. Roku 2 XD with IR remote here.
 
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knuckle
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Re: Roku 2 freezes every day

Sun Jan 03, 2016 7:01 am

again set menu sound to "off" and reboot see if it helps with the freezes
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
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Basil
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Re: Roku 2 freezes every day

Sun Jan 03, 2016 7:23 am

wahoowad wrote:
We have the same issue - started freezing while navigating Roku features but not within an app playing content. It did not do this for years. Roku 2 XD with IR remote here.

What is your software version? Roku 2 XD should be running v7.0 b9044
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anotherusername
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Re: Roku 2 freezes every day

Mon Jan 04, 2016 8:51 pm

Hello- I'm having the exact same problem with my Roku 2 XD.

Since early December or so, it freezes a couple times a day. Never ever froze before. Its turned into a huge hassle because every time it freezes, my wife thinks its my fault and calls me at work to ask what to do. Each time, I just have to say unplug and replug.

Turned the menu sound to off (this isn't really a fix since the family now complains about no menu sound).

Any other advice?

BTW- I LOVE my Roku. Loved them since I had their original audio streaming "tube". Amazing how things have changed.
 
trekkeriii
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Re: Roku 2 freezes every day

Mon Jan 04, 2016 8:56 pm

anotherusername wrote:

Any other advice?


Leave the menu sounds off and wait for the next update, most likely Roku OS 7.1. Roku hasn't officially announced when it's coming unfortunately. They never announce release dates until they are ready to release the update.
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anotherusername
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Re: Roku 2 freezes every day

Mon Jan 04, 2016 9:09 pm

Ok.. got it. Will do.

Thx!
 
froggythe
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Re: Roku 2 freezes every day

Tue Jan 05, 2016 6:46 pm

I'm getting same issues what is wrong?
 
trekkeriii
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Re: Roku 2 freezes every day

Tue Jan 05, 2016 7:11 pm

froggythe wrote:
I'm getting same issues what is wrong?


Have you read the replies?
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froggythe
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Re: Roku 2 freezes every day

Tue Jan 05, 2016 7:43 pm

Yes sir I see where you say to leave the sound off. IS this a 100 percent fix? What is wrong the software? The replies aren't clear about the problem

and a sure fix. This is happening everyday or every few days . That's a lot of trouble .Why isn't Roku letting people know its a issue on their side?
 
trekkeriii
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Re: Roku 2 freezes every day

Tue Jan 05, 2016 7:53 pm

froggythe wrote:
Yes sir I see where you say to leave the sound off. IS this a 100 percent fix? What is wrong the software? The replies aren't clear about the problem

and a sure fix. This is happening everyday or every few days . That's a lot of trouble .Why isn't Roku letting people know its a issue on their side?


It's a temporary workaround until Roku comes out with updated firmware to fix the issues. For some reason the Menu Sounds are causing lag when navigating on older Rokus with the newest firmware.
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froggythe
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Re: Roku 2 freezes every day

Tue Jan 05, 2016 9:44 pm

And I forgot to put thank you for help and helping people telling them about the sound . Don't know if it works yet here
 
Fake Ghost Pirate
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Re: Roku 2 freezes every day

Wed Jan 06, 2016 9:12 am

By "Sound" do you mean Settings- Audio- Menu Volume(off)? Just need to make sure cause I've been having this same problem the past few months, and it almost never crashed before.

I have the 3100x Roku 2 XS with version 7.0 build 9044

Hope this fixes it. I removed a bunch of new channels cause I figured they were causing it, maybe now I can reinstall them.

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