ahh phone support ... glad I never had to use it but as for 7.0 it hit some units harder than others -- my 2400/2500 s were barely affected and once we were informed to turn off menu sounds it was a non-issue the biggest problem I saw was in Plex's buggy performance ... for owners of the 2XS I am sure it was much more bothersome and as for the R4 ... one of the advantages of being on a fixed income is that by the time you have saved up to buy "the next big thing" they have worked out all the bugs ... I imagine 4K is on my to do list in 2018 or so ...
And Basil makes a very good point and I too would like to extend a huge heartfelt thankyou to the folk on this forum -- they have provided more help to me than all the extended warranties and service contracts one could purchase ever could
Hello Basil, Knuckle, Voldemort (and everyone else):
First off, really kind words expressed about forum members that contribute and provide assistance. With that said, my feelings regarding Roku are somewhere in between Voldemort's and Basils. Guys, you must all agree that the 2 XS model which was once the top of the line model working great has been crippled (not once, but at least twice) by buggy/incompatible firmware updates and at least for the first snafu, it took many months to make it stable again, only to mess it up again just a few months later with another FW update. Bottom line, nobody wants to have their boxes lock up and freeze in the middle of enjoying a show or movie.
I personally was fine with just rebooting my unit before watching and that was OK but after it being "fixed" and then back to the same situation is certainly a downer. Clearly, Roku's QA processes (if any) really stink and should be revised. As far as phone support and Roku moderator support, you often get ignored or only get occasional vague responses. I'd rather wait a longer period to have a working update than to have a "rushed" (and extremely buggy) firmware update that really didn't introduce new features to my box (unless you consider sudden reboots a feature
As far as Roku 4, IMO terrible product that was also "rushed" and little to no QA applied. What happened to the beta testing of this? Seriously, Roku? You never got wind of fan, heating and other issues during beta testing? Doubtful.
Now with the good:
It seems that some Roku models are better than others and it seems the Roku 3, HDMI stick, New 2, Old 2 and 1/SE are the "safer" choices (although bugs are present on some of these as well, just not as evident like on the 2 XS and 4 models).
I am slowly favoring my customized Android TV/Kodi boxes over Roku since they don't lock up and perform better. However, for reasons I can't explain, I still use my Roku's more than my other boxes. At least, to me, the "feeling/TV experience" is better with Roku. My other boxes feel more like a computer than a "cable box" so maybe that's why. For everyday use, I use Roku and whatever I can't access via Roku, I switch to Android TV/Kodi.
Maybe others can chime in and maybe disagree with me on this, but at least I feel I am being fair and pointing out true facts about Roku's lack of proper QA implementations. I want Roku to succeed but they need to improve on this and customer retention will be in decline if they don't work on this. Enough said.